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Emergency Communications
Emergency Communications Center
Aleta Coleman
Chief of Emergency Communications

5925 Cove Rd.
Roanoke, VA  24019

Ph: (540) 562-3265
Fx: (540) 777-9769

Emergency: 911

24 hours a day,
7 days a week
At the Roanoke County Emergency Communication Center (ECC), Communications Officers serve as first responders. They work in conjunction with EMS, fire, and law enforcement personnel of Roanoke County and the Town of Vinton to save lives, protect property, and stop crime.

911 & Non-Emergency Calls
The Roanoke County ECC currently employs 36 highly trained and dedicated Communications Officers who are split between four platoons. Using state of the art equipment and the latest computer software, the Roanoke County ECC handles 911 calls via traditional telephones as well as cell phones from citizens of and visitors to Roanoke County.

The ECC also handles non-emergency calls requesting assistance and information. The Communication Officers then dispatch the appropriate equipment and personnel to handle the emergency or citizen request.

ECC Recruitment
We are looking for new people to Answer the Call. Find out more about our application process from Communications Training Coordinator Paige DeSilvey in our recruitment video.

ECC Citizen Satisfaction Survey
If you've called the Emergency Communication Center's dispatchers for assistance, we'd like your feedback on our performance. Please take a few moments to complete our short citizen survey.

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