Modified County Services

Page Banner Phase 3 Modified Services

Effective Monday, July 1, 2020

Roanoke County appreciates your patience with the implementation of temporary changes to County operations and services. We strongly encourage the public to utilize the contact information listed below and make an appointment prior to visiting. 

Departments will make every attempt to provide services over the phone or via email. Refer to the contact information below.

Courts, Court Services and Commonwealth’s Attorney

To inquire with the Courts, we provide the following options:

Roanoke County Circuit Court- 23rd Judicial Circuit of Virginia

Phone: (540) 387-6205
305 E. Main Street, Salem, VA 24153-1126

Roanoke County General District Court- 23rd Judicial District of Virginia

Phone: (540) 387-6168
305 East Main Street, Salem, VA 24153-0997

Roanoke County Juvenile and Domestic Relations District Court-23rd Judicial District of Virginia

 Phone: (540) 387-6160
 305 East Main Street, Salem, VA 24153-4347

Commonwealth’s Attorney’s Office

Phone: 540-387-6174
305 E. Main Street, Room 202, Salem, VA 24153
Office Hours: Monday-Friday, 8:00am - 5:00pm

Department of Social Services

To inquire about Social Services, we provide the following options:

  • The lobby is closed to the public through July 2nd. 
  • The drive-thru in the back of the building is available for in-person service or by calling to schedule an in-person appointment.
  • The lobby will reopen on Monday, July 6, from 10 am - 3 pm only. Social Services is requesting that clients wear a face-covering when entering the building or when meeting with staff. 
  • The DSS Office is located at 220 E. Main Street, Salem, VA 24153.
  • If you need to apply for benefits you can apply online at www.Commonhelp.Virginia.Gov or by phone at 1-855-635-4370.
  • To drop off verifications, please utilize the drive-thru or the dropbox in the rear of the building.
  • You may contact us by calling (540) 387-6087 or fax at (540) 387-6210.

Elections

To inquire about voting, we provide the following options:

  • Request an absentee ballot, update your voter registration record, or find your precinct and polling place by visiting https://vote.elections.virginia.gov/VoterInformation.
  • The Roanoke County Department of Elections is located at the Craig Center, 900 Chestnut Street, Vinton, VA 24179.
  • Office hours are 8:00 am to 4:00 pm Monday through Friday.  
  • The building is closed to the public until July 6th, but curbside service is available by appointment.
  • To contact us, you may call (540) 772-7500, email elections@roanokecountyva.gov, or send mail to
    Elections
    P.O. Box 20884
    Roanoke, VA 24018.

Libraries

To inquire about Library Services, we provide the following options:

  • Books may be returned to receptacles placed outside of each library. Drive-thrus are closed until further notice.
  • Curbside material pick up is available at all locations:

           South County, Glenvar, Hollins, & Vinton: Monday-Saturday 10:00 am-5:00 pm

           Mt. Pleasant: Tuesday 1:00 pm-5:00 pm; Saturday 10:00 am-2:00 pm

           Bent Mountain: Wednesday 10:00 am-2:00 pm; Friday 1:00 pm-5:00 pm

  • Patrons can put items on hold via the online portal or by calling the library at (540) 777-8781.
  • We have increased our electronic resources, including books on Overdrive and CloudLibrary, and online databases. Patrons can sign up for an eLibrary Card on our website to gain access to our Virtual Library 24/7.
  • Visit www.roanokecountyva.gov/1970/Library for details and additional information about programming and more.

Parks, Recreation and Tourism

To inquire about Parks, Recreation and Tourism, we provide the following options:

  • You may contact us by calling (540) 387-6078, ext 0, Mon-Fri, 8:00 am to 5:00 pm.
  • Information is available online, visit www.roanokecountyparks.com.
  • You also can email us at prtonline@roanokecountyva.gov.
  • You can call or email to schedule an in-person appointment at the Public Service Center.
  • Green Ridge Recreation Center is open Monday through Thursday 6:00 am to 8:00 pm,  Friday 6:00 am to 7:00 pm, Saturday 10:00 am to 5:00 pm and Sunday Noon to 5:00 pm.
  • Brambleton Center is open evenings and Saturday mornings for fitness classes only.
  • Shelter, park and athletic field rentals are available at this time. Please call Public Service Center at (540) 387-6078 or book online.

Public Safety Center

The Public Safety Center is closed to the public. In-person appointments are available by calling.

For emergencies dial 9-1-1.

To inquire about departments within the Public Safety Center, please see the options below:

Emergency Communications Center

Phone: 540-562-3265
Office Hours: 24 hours a day, 7 days a week

Fire and Rescue

Phone: 540-777-8701
Office Hours: Monday through Friday 8:00 am to 5:00 pm 

Police Department

Non-Emergency Phone: 540-562-3265
Office Phone: 540-777-8601
Office Hours: Monday through Friday 8:00 am to 5:00 pm

Public Service Center

The Public Service Center is closed to the public. In-person appointments are available by calling:

General Services, Solid Waste and Facility Maintenance

Phone: 540-387-6200
Office Hours: Monday through Friday 8:00 am to 5:00 pm

Parks, Recreation and Tourism

Phone: (540) 387-6078, ext 0
Office Hours: Mon-Fri, 8:00 am to 5:00 pm

Regional Center for Animal Care and Protection (RCACP)

To inquire about adoption or a lost pet, we provide the following options:

  • Center is located at1510 Baldwin Avenue Roanoke, VA 24012 
  • For questions and appointments call 540-344-4922.
  • Hours of Operation: (Appointment Only) Monday through Saturday 9:00 am to 5:30 pm
  • Adoption Hours: (Appointment Only) Monday through Saturday 1:00 pm to 5:00 pm
  • For more information see https://www.rcacp.org/ 

Roanoke County Sheriff’s Office / Roanoke County-Salem Jail

No self-defense classes are planned at this time due to social distancing. Firearms safety classes will resume soon. All community outreach requests will be handled on a case-by-case basis. Workforce programs will continue with Parks and Recreation outside venues only and also continue at the Regional Center for Animal Care and Protection (RCACP). Weekend trash pickup will resume on June 13.

In addition, the Sheriff’s Office informs the public of other changes to services from the Sheriff’s Office and at the Roanoke County / Salem Jail:

  • The lobby of the Roanoke County / Salem Jail will open on June 15 with all services provided.
  • Visits can be made online through ICS and off-site phone services are not impacted. Questions regarding phones or visits can be directed to Sgt. States at (540) 283-3131. 
  • Video visitation from the jail lobby to inmates at the Western Virginia Regional Jail can still be made online. On June 15, the video visitation in the lobby will be available but with less video units due to social distancing.
  • Deposits to inmate accounts can be made online or through the mail. Anyone with questions about inmate accounts can contact Deputy Arrington at (540) 283-3128. The lobby kiosk will be available starting June 15 to make deposits to inmate accounts.
  • On June 15 fingerprinting services will become available. Those asking to be fingerprinted must wear a face mask. Persons needing fingerprints taken may also contact the Virginia State Police to inquire if they are still providing this service. 
  • Weekender / Delayed Reporting Effective May 21, 2020: All persons in the Weekender / Delayed Reporting program should call (540) 283-3162 and speak to a deputy. Any person scheduled to report to the Roanoke County/Salem Jail between May 18 and June 11 will need to report to the jail lobby on June 12 at 7:00 PM.
  • Courts - Persons with court cases or other business in the courthouse are requested not to bring other persons with them, as they will have to wait outside the courthouse. Young children will be an exception if there is no means to provide childcare.

For more information, contact the Sheriff’s Office at (540) 283-3102 or see https://www.roanokecountyva.gov/89/Sheriffs-Office.

Roanoke County Administration Center

The Administration Center’s First and Second floors are open to the public for general business. To inquire about these services, we provide the following options:

Commissioner of Revenue’s Office 
For Business license, personal property, business personal property, real estate tax relief for the elderly or disabled/veterans, real estate transfer information, state income tax assistance, excise taxes such as meals tax, transient, admissions, utilities:

Development Services 
For Building permits, plan reviews, submitting development plans, building inspections, Floodplain, or Stormwater Management:

  • For Inspection, Permitting and Development Review, you may contact us by calling (540) 772-2065 Ext.1 or emailing permit@roanokecountyva.gov.
  • For Stormwater Management, Engineering, or Floodplain, you may contact us by calling (540) 772-2065 Ext.2 or emailing stormwater@roanokecountyva.gov 
  • Information is available online, visit www.roanokecountyva.gov/302/Development-Services.
  • You can call (540) 772-2080 or email to make an in-person appointment.
  • The office is open from 8:00 am to 5:00 pm, Monday through Friday for walk-in service.

Department of Planning
For land use or zoning matters:

Treasurer’s Office
For Real Estate and Personal Property tax payments, delinquent taxes, DMV withholdings, claims against your State income tax, and Animal License, we are providing these current options:

  • You may contact us by calling (540) 772-2056 or by emailing treaspymt@roanokecountyva.gov.
  • Information is available online at www.roanokecountyva.gov/92/Treasurers-Office.
  • Payments may be made at the dropbox in front of the Roanoke County Administration Center, online via credit cards, eCheck, or U.S. postal service.
  • In-person payments can be made at the Treasurer’s Office. Monday through Friday, from 8:00 a.m. to 5:00 p.m. starting on June 29th.

Contact Numbers For Additional Roanoke County Departments

County Administration  (540) 772-2004

Board of Supervisors (540) 772-2005

County Attorney  (540) 772-2007

Economic Development (540) 777-2069

Finance/Budget  (540) 772-2020

Human Resources  (540) 772-2018

Purchasing  (540) 772-2061

Real Estate Valuation (540) 772-2035

For the latest information, see Roanoke County’s Coronavirus Update page.