CORTRAN

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Overview

CORTRAN is administered by the County of Roanoke and partners with Via to provide a ride share program. CORTRAN is available to preapproved, eligible County of Roanoke residents who are either at least 70 years old, or who have a disability, and need transportation to and from destinations within the County of Roanoke, Town of Vinton, City of Salem, and City of Roanoke. 

  1. Each one-way trip costs $5.00, paid in advance using ride credits.
  2. Service provided is curb-to-curb. 
  3. Service provided is origin to destination.
  4. The driver will provide limited assistance to board and exit the vehicle.
  5. CORTRAN is NOT an emergency transportation service. 

Service Availability

CORTRAN service is offered Monday through Friday, 7 a.m. - 6 p.m.

No service is offered on Saturday or Sunday or on the following holidays: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, July Fourth, Labor Day, Thanksgiving Day, Thanksgiving Friday, Christmas Eve, and Christmas Day.

The holiday schedule is subject to change on an annual basis. Please verify the current holiday schedule with Roanoke County.

Questions

For questions regarding eligibility or to receive a paper application please call (540) 776-7271 or email CORTRAN.

Para Hispanohablantes

  1. CORTRAN


    Mailing Address
    P.O. Box 1127
    Salem, VA 24153

    Phone: (540) 776-7271
    Fax: (540) 283-6750

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  1. Changes for 2021
  2. How to Apply
  3. Scheduling Rides
  4. Additional Information

Roanoke County has partnered with Via to continue providing safe, easy, affordable rides to eligible County residents. There is no need for current riders to re-apply.

  • Ride Booking: You can still call using the new number 1(855) 984-2328, or you can use a mobile app to book, cancel and track your rides. 
  • Vehicles: New Toyota Sienna wheelchair-accessible vehicles are now being used. 
  • Ride-Sharing: Rides may be shared by up to three passengers.
  • Payment: Payment is no longer accepted onboard but you can add ride credits to your account by:
    • Using the CORTRAN app to link a credit/debit card or a pre-paid debit card; 
    • Contacting the Roanoke County Treasurer's Office to pay by cash or check; or
    • Call Via at 1(855) 984-2328 to add ride credits.
  • Safety Measures: Plastic partitions have been installed in the dedicated fleet of vehicles, the frequency of cleanings has been increased and the number of passengers allowed on board is capped in accordance with social distancing guidelines.
  • Cancellation/No-Shows/Payment Issues: If you cancel after 4 p.m. of the day prior to your scheduled trip, fail to show up for your ride, or fail to provide a valid payment method more than three times in one billing cycle, your eligibility to ride will be suspended. Please see the No Show Policy and Failed Payment Policy for additional information.