CORTRAN

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Overview

CORTRAN is administered by the County of Roanoke and partners with Via to provide a ride share program. CORTRAN is available to preapproved, eligible County of Roanoke residents who are either at least 70 years old, or who have a disability, and need transportation to and from destinations within the County of Roanoke, Town of Vinton, City of Salem, and City of Roanoke. 

  1. Each one-way trip costs $5.00, paid in advance using ride credits.
  2. Service provided is curb-to-curb. 
  3. Service provided is origin to destination.
  4. The driver will provide limited assistance to board and exit the vehicle.
  5. CORTRAN is NOT an emergency transportation service. 

Service Availability

CORTRAN service is offered Monday through Friday, 7 a.m. - 6 p.m.

No service is offered on Saturday or Sunday or on the following holidays: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, July Fourth, Labor Day, Thanksgiving Day, Thanksgiving Friday, Christmas Eve, and Christmas Day.

The holiday schedule is subject to change on an annual basis. Please verify the current holiday schedule with Roanoke County.

Questions

For questions regarding eligibility or to receive a paper application please call (540) 776-7271 or email CORTRAN.

  1. How to Apply
  2. Scheduling Rides
  3. Changes for 2021
  4. Additional Information

Complete an Application

To apply for the CORTRAN program, please download and complete the application. Please allow up to five business days after receipt of a complete application with documentation for processing. Applications will not be processed without current documentation being provided.

Age and Address Verification

In order to qualify for this program, please provide a copy of the following documents for verification purposes. Applications will not be processed until this documentation is provided:

1. Documentation of Age, one of the following: Driver's license, Passport, Birth Certificate, Other government-issued ID that includes date and birth

2. Documentation of Permanent Address, which can include but is not limited to one of the following:

  • Utility bill, not more than two months old, issued to the applicant (examples include gas, electric, sewer, water, cable or phone bill)
  • Receipt for personal property taxes or real estate taxes paid within the last year
  • Current automobile, home, or life insurance bill
  • Voter registration card
  • Driver’s license, learner’s permit, or DMV-issued photo ID
  • Deed, mortgage, monthly mortgage statement, or rental/ lease agreement

Next Steps

Once approved or denied for CORTRAN services, you will receive a letter. If approved, you will receive a Client ID number. This number is to be used when making your reservation with Via or purchasing ride credits with the Roanoke County Treasurer’s Office. The Treasurer's Office accepts cash and checks only.