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1. When should I call 9-1-1?

Call 9-1-1:

• When you see fire and/or smoke
• When you or someone with you is in danger
• When you see a crime in progress or a crime that has just occurred
• When you believe an ambulance is needed because someone is injured or ill
• When someone is trying to gain access to your residence
• When someone suspicious is prowling around your house or neighbor's residence

Remember: 9-1-1 is to be used for emergencies only. 

For non-emergency police, fire or medical requests, dial 540-562-3265. For other non-emergencies, consult your telephone directory for the appropriate number for the agency you wish to contact. If you do not have a telephone directory, dial 4-1-1 for directory assistance.

2. When should I not call 911?

When not to call 911:

• To request weather reports or road conditions
• To report power outages and/or phone repairs
• To ask for directions and/or road names
• To request general information regarding a report you filed
• To report keys locked in vehicles (unless someone is trapped inside)
• To request an ambulance for the purpose of a non-emergency routine transport
• To request general information, including business closing times, Halloween trick or treat times, parade times, etc.

Remember: 911 is to be used for emergencies only. 

For non-emergency police, fire, or medical requests, dial 540-562-3265. For other non-emergencies, consult your telephone directory for the appropriate number for the agency you wish to contact. If you do not have a telephone directory, dial 4-1-1 for directory assistance.

3. ¿Qué ocurre cuando se llama al 911?

Cuando llama al 911 desde un teléfono fijo en el condado de Roanoke, el Centro de la Comunicación de Emergencias recibe su llamada. Adentro del centro, oficiales de comunicación contestan varios tipos de llamadas y despachan ayuda. Cuando reporta una emergencia en otro lugar, es posible que el oficial transfiera su llamada a otro municipio para servicios de emergencia. Si es necesario transferir su llamada, el oficial avisará y usted debe quedarse en el teléfono para hablar con el municipio apropiado. Acuérdese que el 911 es el número para emergencias. 

Para obtener otra asistencia de la policía, los bomberos, u otras oficinas del condado fuera del horario laboral normal, se puede marcar 540-562-3265. Para conseguir otro número de teléfono, se puede marcar 411 para asistencia de directorio.

4. What happens when I call 9-1-1?

When you dial 9-1-1 from a land line in Roanoke County, your call is routed to the Public Safety Center and is then received in the Emergency Communications Center. This is the answering point of Roanoke County and is also where emergency services are dispatched from. On occasion, depending on where the crime occurred, you may need to be routed to neighboring jurisdictions. You will be advised when we are transferring and need to remain on line.

Remember: 9-1-1 is not to be played with! It is for those who truly need it. In all cases, it is vital that you know the address and telephone number you are calling from in order to receive assistance as quickly as possible.

5. Will you be able to find my house in an emergency?

In an emergency, would the police department, fire department, or ambulance be able in finding your address? Even with all the technology available to us, it does not always help us find where you are.

To assist emergency responders to find your house more easily, clearly label your address. County Code Article Six Section 7-81 advises that building numbers shall not be less than three inches in height and shall be made of durable and clearly visible or light-reflecting material. Your address is to be placed to the side, above or on the main entrance door so that the number is plainly visible from the street. If the structure is more than 50 feet from the street or when the entrance is not visible from the street, the number shall be placed at the walk, driveway, or other suitable location that is easily discernible from the street.