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If you are in the grocery store and enter the wrong PIN, you have three more chances that day to enter the correct PIN. If you do not enter the correct PIN on the fourth try, a “lock” is put on your account and you will not be able to use your card until the next day. If you cannot remember your PIN, call the toll-free Customer Service Help Line at 1-866-281-2448.
There are three error messages that could come up on the Point of Sale Terminal when you are trying to check out:
Any time you get an error message that you do not understand, call the toll-free Customer Service Help Line at 1-866-281-2448.
If your EBT card is lost, stolen, or damaged, call the toll-free Customer Service Help-Line at 1-866-281-2448 to report it. A new card will be mailed to you on the next business day or you can contact your worker to request a new card and come in and receive a replacement.
Yes, a $2.00 replacement fee will be charged and will be deducted from the balance on your EBT Card.
No, the PIN will stay the same unless you request that it be changed.
The SNAP benefits you do not use stay on your EBT card until you use them.
Call the toll-free Customer Service Help Line at 1-866-281-2448. This line is open 24 hours, every day, for your questions.