What if I forget my PIN?

If you are in the grocery store and enter the wrong PIN, you have three more chances that day to enter the correct PIN. If you do not enter the correct PIN on the fourth try, a “lock” is put on your account and you will not be able to use your card until the next day. If you cannot remember your PIN, call the toll-free Customer Service Help Line at 1-866-281-2448.

Show All Answers

1. When do I get my SNAP benefits?
2. How do I get my SNAP benefits, if I am approved?
3. What is a PIN?
4. What if I forget my PIN?
5. Where can I shop with my EBT Card?
6. What if I forget my card when I go to the grocery store?
7. What if I get an error message when I am trying to check out?
8. What if I lose or damage my EBT Card?
9. Will I be charged for a replacement EBT Card?
10. Will my PIN change if I receive a replacement card?
11. What if I don’t want to use all of my benefits in one month?
12. What if I have questions about my EBT card?