There are three error messages that could come up on the Point of Sale Terminal when you are trying to check out:
- CARD NOT ON FILE: If you get this message, call the customer service helpline at 1-866-281-2448.
- INVALID PIN: If you get this message, you have entered your PIN incorrectly. If you do not enter the correct PIN by the fourth try, a “lock” is put on your account.
- INSUFFICIENT BALANCE: Before you shop, check your balance. If you get this message, you have tried to spend more than the balance on your EBT card. If your groceries cost more than what you have on your card, you can put some of the items back or pay for the rest another way.
Any time you get an error message that you do not understand, call the toll-free Customer Service Help Line at 1-866-281-2448.