How does RoCo Alert work?

RoCo Alert uses the 9-1-1 Verizon telephone database to call and deliver a recorded message to all landline phone numbers in a specific geographic area within Roanoke County that may be affected by an emergency or disaster. In addition, residents can register VoIP telephones, cell phones, and an email address with an address location. Authorized public safety officials create an emergency area based on the location of an event and record a voice, email and/or text message notification. RoCo Alert sends the notification to phone numbers and email addresses assigned to locations within the emergency area.

Show All Answers

1. What is RoCo Alert?
2. How does RoCo Alert work?
3. How do I get help setting up my account?
4. How do I add my cell phone, VoIP phone, and email address to RoCo Alert?
5. Why do I need to register my phone number in RoCo Alert?
6. I have a landline phone, so should I register my cell phone, Voice over IP and email address in RoCo Alert?
7. If I have provided more than one phone number, which number will be used by RoCo Alert?
8. Will the RoCo Alert system call numbers outside of the local area code?
9. What precautions are taken to protect personal contact information stored in the RoCo Alert system?
10. Do I need an e-mail address to register?
11. Is there any charge for registering with RoCo Alert or receiving notifications?
12. What type of messages will be sent by RoCo Alert?
13. Will I receive “junk mail” messages?
14. How does the RoCo Alert respond to busy signals or no answer situations?
15. How do I unsubscribe from RoCo Alert?