For assistance setting up your RoCo Alert account contact the Emergency Communications Center at (540) 562-3265 or email RoCo Alert Support.
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RoCo Alert is a system used by Roanoke County public safety officials to deliver emergency notifications to residents and businesses impacted by, or in danger of being impacted by, an emergency or disaster. Officials within the Roanoke County Emergency Communications Center can activate RoCo Alert when needed for wide area disasters such as wildfires or storm damage and also for very local alerts for flooding or neighborhood emergencies.
RoCo Alert uses the 9-1-1 Verizon telephone database to call and deliver a recorded message to all landline phone numbers in a specific geographic area within Roanoke County that may be affected by an emergency or disaster. In addition, residents can register VoIP telephones, cell phones, and an email address with an address location. Authorized public safety officials create an emergency area based on the location of an event and record a voice, email and/or text message notification. RoCo Alert sends the notification to phone numbers and email addresses assigned to locations within the emergency area.
Alternately, you may wish to register your cell phone number to receive notifications at another address, such as your place of business, the address of an elderly parent or grandparent, or the location of your child’s school or caregiver.
The County of Roanoke takes your privacy and security very seriously. RoCo Alert contact information will never be shared, sold, traded, leased or loaned to outside parties. The sign-up page is hosted on a secure server.
Yes. An e-mail address is required as a username. If you do not have an e-mail address, you may go to http://www.gmail.com, http://www.yahoo.com or http://www.hotmail.com to sign-up for a free e-mail account.
There is never a charge imposed by Roanoke County for signing up or for receiving these messages. However, your cell phone service provider’s plan for airtime minutes, email, or text message rates may apply.
RoCo Alert will be used to send messages pertaining to the health, safety or welfare of a community being affected by a potential, emerging, or imminent emergency event. Public health and safety-related messages may also be sent during or after an emergency to keep you informed of important information. RoCo Alert uses geomapping technology to create emergency areas, and then calls all the telephone numbers assigned to addresses within those areas. Messages may be based on broad areas or very specific areas, depending on the severity of an emergency.
No. RoCo Alert will only send you messages when the address your phone number and/or email are associated with is in the geographic area targeted to receive a public safety message.
You can edit your street address, cell phone number, email address, or unsubscribe by logging into RoCo Alert and selecting the option you wish to change.