About Us

Our Mission

Roanoke County Emergency Communications Center (ECC) Communications Officers are first responders who work in conjunction with emergency medical services, fire, and law enforcement personnel of Roanoke County and the Town of Vinton to save lives, protect property, and stop crime. In the furtherance of this mission, the ECC provides cross-agency communication and community education.

Our Values

  • Professionalism: We recognize that our success is dependent on the confidence of the citizens of the community which we serve. Therefore, we shall always engage in behavior which is beyond reproach and reflects the integrity of our profession.
  • Compassion: We shall respect and uphold the dignity of all persons; follow principles of integrity, fairness and impartiality. We shall be courteous and respectful in all dealings with the public and all public safety personnel.
  • Teamwork: We shall strive to cultivate effective working relationships with other governmental public safety and private service agencies in pursuit of mutual goals.
  • Excellence: We shall endeavor to meet or exceed nationally recognized public safety standards in every duty we undertake and pledge to establish and maintain high performance standards to ensure public confidence.
  • Pride: Be capable and caring people who provide a valued service to all citizens. We shall promote pride in our Center and profession.

Our Goals

  • Service: We build confidence, integrity, and impartiality by serving our community in a professional, honest, and compassionate manner.
  • Safety: We improve safety for our community, organizations we serve, and our employees.
  • Relations: We form working relationships with multiple organizations within Roanoke County to better serve our citizens.
  • Employee Care: We solicit ideas from each employee to maintain a healthy working environment. Teamwork and timeliness are essential to our success. We support employees and our community through websites and award programs.

Our Commitment to Excellence

Roanoke County ECC is accredited by the Commission on Accreditation for Law Enforcement Agencies. There are less than 100 public safety communications centers nationwide with this distinction. Furthermore, all ECC Communications Officers maintain CPR and Emergency Medical Dispatch (EMD) certification. EMD enables a Communications Officer to assist citizens over the phone with medical instructions until a first responder can treat the patient.