About Roanoke County's Emergency Communication Center
Communications Officers serve as first responders. They work in conjunction with fire and rescue, and law enforcement personnel of Roanoke County and the Town of Vinton to save lives, protect property, and stop crime.
911 & Non-Emergency Calls
The Roanoke County ECC currently employs 36 highly trained and dedicated Communications Officers who are split between four platoons. Using state-of-the-art equipment and the latest computer software, the Roanoke County ECC handles 911 calls via traditional telephones as well as cell phones from citizens of and visitors to Roanoke County.
The ECC also handles non-emergency calls requesting assistance and information. The Communication Officers then dispatch the appropriate equipment and personnel to handle the emergency or citizen request.