Public Safety Communications Accreditation CALEA

The Roanoke County Emergency Communication Center is one of 8 public safety communication centers in Virginia to be nationally accredited through the Commission on Accreditation for Law Enforcement Agencies (CALEA). The program has become the primary method for a communications agency to voluntarily demonstrate its commitment to excellence.

  • CALEA Accreditation ensures internal and external reviews of agency policies, procedures, and processes.
  • CALEA Accreditation strengthens agency and individual employee accountability through a continuum of performance standards.
  • CALEA Accreditation limits agency liability and risk exposure through rigorous documentation, quality assurance, and organizational improvement requirements.
  • CALEA Accreditation encourages strong relationships between the agency, other public safety agencies, and the community through commitments to first responder safety, efficient service delivery, and educational outreach.
  • CALEA Accreditation provides verification of agency professional excellence.