- Citizen Services
- Citizen Complaint
It is the policy of the Roanoke County Police Department to conduct internal investigations, when appropriate, to promote and ensure integrity among all members of the Department. The Department will investigate all allegations of employee or Department misconduct received from any source.
How to submit a complaint.
If you wish to make a complaint concerning the actions of a Roanoke County Police Department member, or about any aspect of our operations, you can do so using one of the following methods:
- Telephone the On-Duty Supervisor at 540-777-8652
- Visit the Roanoke County Police Department and ask to speak to the On-Duty Supervisor
- Make a formal written Complaint and mail the completed form to the Roanoke County Police Department, 5925 Cove Rd, Roanoke, VA 24019
When your complaint is received, the Administrative Assistant Chief of Police will evaluate the nature of the complaint and classify it as a Citizen Satisfaction Complaint or an Internal Affairs Investigation.
Citizen Satisfaction Complaints involve allegations of minor policy violations or demeanor complaints. Internal Affairs Investigations are reserved for substantial and complex investigation and will be handled by a trained Internal Affairs Investigator.
Complainants will receive periodic updates regarding the status of the investigation through the assigned investigator or the Administrative Assistant Chief of Police.
Generally, all investigations should be completed within 90 days of initiation. In the instances that the time limit is extended, the complainant will be notified and advised of the delay by the Administrative Assistant Chief of Police.
At the conclusion of the investigation, the complainant will be notified of the disposition of the case.
If you have any questions regarding the complaint process, please contact the Administrative Assistant Chief of Police at 540-777-8601.