News Flash

Census Bureau representatives working for Census 2020 have begun Address Canvassing nationwide, including in the Roanoke County. To keep our citizens informed, the County is sharing information provided by the Census Bureau about the process.

Address Canvassing

Address Canvassing improves and refines the U.S. Census Bureau’s address list in advance of the 2020 Census.  They need the address and physical location of each living quarter in the United States to ensure everyone is invited to participate, is counted in the correct location, and the count is accurate. The Census Bureau has created a short video to explain the importance of address canvassing and what folks can expect during the process.

View the Census Bureau video about the canvassing process.

Canvassing Locations

Anyone can view the locations that will be canvassed between now and mid-October using this online 2020 Census: In-Field Address Canvassing Map. 

How to identify a Census Bureau field representative:

• Field representatives will present an ID badge that includes their name, their photograph, a Department of Commerce watermark, and an expiration date.
• A field representative will be carrying an official bag with the Census Bureau logo or a laptop for conducting the survey.
• The field representative will provide you with a letter from the Census Bureau on official letterhead stating why they are visiting your residence.
• Field representatives conduct their work between the hours of 9 a.m. and 9 p.m., local time.
• Upon request, the field representative will provide you with their supervisor’s contact information and/or the phone number for your Census Bureau Regional Office. The Regional Office supervises the activities of all field representatives in your area.

How to identify a phone call from the Census Bureau:

• If your address was selected to be in a survey, the Census Bureau may call you to participate. Some surveys are conducted exclusively by phone. They might also call you if they do not find you at home or when a personal visit is not convenient. You may receive a call from one of their Contact Centers or from a field representative.
• Contact Centers: The Census Bureau uses two Contact Centers, one in Jeffersonville, Ind., and the other in Tucson, Ariz. The caller will identify themselves and the name of the survey. If they are unable to reach you, they will leave a message with a Case ID associated with your survey.
• Most Census Bureau calls asking you to participate in a survey originate from one of the following numbers: (812) 218-3144, Jeffersonville Contact Center; or (520) 798-4152, Tucson Contact Center.
• If you receive a call and wish to independently verify that a number is from the Census Bureau, you can call one of the following numbers: 1-800-523-3205 – Jeffersonville, Ind.; 1-800-642-0469 – Tucson, Ariz.; or 1-800-923-8282 –Customer Service Center.

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