FAQs • Roanoke County, VA • CivicEngage

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Animal Control

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1. Who do I contact about a lost pet?: Animals picked up by Roanoke County Animal Control are sheltered at the Regional Center For Animal Care. Lost Pets

2. How long are animals held at the Regional Center for Animal Care?: Animals with indentification are held for 10 days, while animals without identification are held for 5 days. Owners are encouraged to check daily with the center for their lost pet.

3. What can I do about my neighbor's barking dog?: To report a barking dog, contact Roanoke County Animal Control at (540) 777-8606.

4. What can I do about my neighbor's cat being a nuisance?: Cats in Roanoke County are free to roam. If a cat comes on to property where it is not wanted and creates a nuisance, the homeowner may contact Roanoke County Animal Control at (540) 777-8606.

5. How do I register my dog or cat in Roanoke County?: Dog and cat tags are sold through the Roanoke County Treasurers office. The registration year runs from January - December. For more information

6. What can I do with my pet if I can no longer care for it?: Animal owners may surrender their pet to the Regional Animal Care Center at no charge. For more information...

7. Where can I have my animal spay/neutered?: Roanoke County Animal Control does not provide spay/neuter services. You may contact a local veterinarian for these services.

8. Where can I get a rabies vaccination for my pet?: Rabies vaccinations are available from local veterinarian offices. Periodically, the Health Department sponsors a Rabies Clinic for local areas. Contact the Health Department at (540) 857-8700 for more information.

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Board of Supervisors

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1. Which supervisor represents my district?

The Board of Supervisors is an elected body of five members representing magisterial districts of approximately 19,200 citizens each. The magisterial districts are:

Catawba
Cave Spring
Hollins
Vinton
Windsor Hills

You can find your district's supervisor by visiting our magisterial districts page or by calling the Board of Supervisors at (540) 772-2005, or see our Magisterial Districts page.

2. How can I receive notifications about upcoming Board of Supervisors meetings?: Please visit our Notify Me service, select Calendars from 'Available Lists' at the top and sign up to receive notifications about upcoming meetings through the Board of Supervisors' Calendar. Notify Me

3. How can I find past Board of Supervisors' meeting minutes and records?: Our Board Records online service allows you to search and navigate previously posted and approved Board of Supervisors meeting minutes and records. Agendas and Minutes

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Building Safety

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1. When is a permit required?

Application for a permit shall be made to the building official and a permit shall be obtained prior to commencing any of the following activities:

Construction, reconstruction, alteration, repair, conversion or demolition of a building or structure, including the installation or altering of any equipment regulated by the USBC.

Change of Occupancy of an existing structure when a new certificate is required by the USBC

Movement of a lot line that increases the hazard to or decreases the level of safety of an existing building or structure.

Removing or disturbing any asbestos containing materials during demolition, alteration, renovation of or additions to buildings or structures.

2. When is a permit not required?: A permit is not required for: Ordinary repairs which do not involve any violations of the building code. These include painting, roofing, most glass, most doors, floor covering and porch flooring, repairs to plaster or interior tile and other wall covering, residential cabinets, and wiring and equipment operating under 50 volts. Detached accessory structures less than 256 sq. ft. NOTE: must be structurally sound and anchored. Zoning permit is still required. Tents or air supported structure less than 900 sq. ft. and less than 50 persons. Fences and privacy walls (does not include retaining walls) that do not exceed six feet above finished grade. Swimming pools meeting all three of the following conditions: less than 200 sq. ft., less than 5,000 gallons capacity and less than 24" deep. Pools that fail to meet any one of these conditions require a permit. Re-roofing of 1 and 2 family dwellings (roof covering only). Most wiring and equipment that operates at less than 50 volts. (exceptions) Replacement of plumbing and electrical fixtures, fittings, appliances, including electric water heaters, fans, humidifiers, dehumidifiers, air cleaners, and similar mechanical equipment, doors and windows with that of similar capacity in the same location in most residential uses.

3. Who may apply for a permit?: Permits may be applied for by the owner or lessee of the building or the agent of either, or by the licensed professional engineer, architect, contractor or subcontractor (or their prospective agents) employed in connection with the prospective work. Engineers, architects, contractors or subcontractors must provide evidence that they are licensed to practice in Virginia or are exempt from the requirements.

4. How long is a permit valid?: A permit remains valid for as long as the work is proceeding. If the work is halted or abandoned for a period of at least six months, the permit may be suspended. Extensions may be granted for cause by the building commissioner. Letters are sent to permit holders advising them that the permit is about to be suspended and requesting a progress report when no inspections have been scheduled for 6-12 months. If the permit is suspended, you may be required to re-apply and/or pay additional fees to re-activate the permit.

5. May a permit be voided?: Permits may only be voided by the building commissioner when false or fraudulent information has been provided on the application. Otherwise, the permit may be canceled by the applicant.

6. May a permit be returned for a refund?: Anytime before completion of the project, a permit may be canceled by the permit holder. If the project is incomplete, you are eligible for a refund based on the unfinished portion of the work minus an administrative cost of 25%.

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Circuit Court Clerk - Criminal

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1. Can I have a restricted license from my charges in this Court?: You need to go to the DMV and obtain a Compliance Summary. The DMV will be able to advise you if you are eligible for a restricted operators license.

2. How do I enter a Time to Pay Plan to be able to obtain my operators license?: You must come to our office to fill out the necessary paperwork. You should call our office at 540-387-6213 before coming in, to find out the total amount owed and any other conditions.

3. How do I find out what happened in Court and also the attorney's name on a specific case?: You may call our office at 540-387-6213 if you have specific questions or you may access the Circuit Course Case Information System

4. What is the date, time, and location of my hearing?: You may call our office at 540-387-6213 or you may access the Circuit Court Case Information System

5. Can we pay on-line?: We are not set up at this time to receive on-line payments.

6. Can I see file(s) or have copies of an order?: You may come to our office to view files and or make a request of copies for certain paperwork. we charge 50 cents per page and an additional$2.00 per document to be certified. Please call our office at 540-387-6213 before coming in to make sure the file is on site.

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Circuit Court Clerk - Estates and Wills

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1. Do I need to make an appointment?: Yes, it is necessary to make an appointment. The length of time varies but is approximately one hour.

2. What taxes and fees are associated with probate?

The state probate tax is $1.00 per $1,000.00 and 10 cents per $100.00 of the estate value at the time of death.

The local probate tax is 3.33 cents (one third of 10 cents) per $100.00 of the estate value at the time of death.

The qualification fee is based on the value of the estate.

Payment is due at time of appointment.

3. Is it always necessary to have someone qualify as a personal representative on a decedent's estate's: Qualification is necessary when assets are held in the deceased name only.

4. If the decedent died with a will, what will be needed?: The original will.
The death certificate.
The approximate dollar value of the solely-owned assets for both personal property (stocks, bonds, bank accounts, automobiles, etc.) and the fair market value of any real estate located in Virginia, which must pass through probate.
The names, ages and addresses of the heirs-at-law.
If the executor named in the will does not wish to serve, they must submit a notarized renunciation letter. If the named executor is deceased, a death certificate is required.

5. Where should I go to qualify as a personal representative on someone's estate?: Go to the Circuit Court Clerk's Office of the jurisdiction:
where the decedent had a known place of residence, or if none;
where the decedent owned real estate, or if none;
where the decedent died or owned any property.

6. If the decedent left no will, what will be needed?: Appropriate nomination of administrator pursuant to VA Code 64.1-118.
The death certificate.
Names, ages and addresses of heirs-at-law.
The approximate dollar value of the solely owned assets for both personal property (stocks, bonds, bank accounts, automobiles, etc.) and the fair market value of real estate located in Virginia, which must pass through probate.
Arrange for surety (security) on the bond unless it is waived by law.

7. Where can I obtain probate forms?: You can download the information from the Virginia State Courts website. Probate Forms

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Circuit Court Clerk - Name Changes

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1. Who may apply to have a name change?: If you are an adult and regularly reside in a city or county, you may apply to the Circuit Court in the city or county in which you reside.
If you are an adult but do not have a regular residence, you may apply to any Circuit Court in Virginia.
If you are incarcerated in Virginia, you may apply to the Circuit Court in the city or county in which you are incarcerated.

2. What should I do if my request for a name change is granted?: You should begin using the new name immediately.
You may want to check with the DMV and the Social Security Administration to see what you need to do about changing your records.

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Circuit Court Clerk's Office

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1. How do I get a marriage license?: A marriage license may be obtained from the Circuit Court Clerk's Office in any city or county in Virginia. A license may be obtained in Roanoke County even if one or both parties do not reside in the county. Once granted, a marriage license permits a marriage ceremony anywhere in the Commonwealth of Virginia. Please see the following page for more information. Marriage License

2. How do I request a copy of a birth / death certificate?: Birth certificates and death certificates can be requested from the Vital Records Division of the Virginia Department of Health. For more information, please call (804) 662-6200 or visit the division's website. Vital Records Division

3. How do I apply for a concealed weapons permit?: Applications for a Concealed Weapons permit are available from the Roanoke County Circuit Court, located in Room 200 on the second floor of 305 East Main Street, in Salem, Virginia. Visit the following website to download the application. Virginia Department of State Police

4. I just received a Jury Questionnaire, what do I do?: Please call our office at 540-387-6261 and ask for the Jury Coordinator.

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Commissioner of the Revenue

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1. Do I qualify for Real Estate Tax Freeze for the Elderly and Disabled?: Qualifying for Roanoke County's Real Estate Tax Freeze for the Elderly and Disabled program depends on several conditions. For complete information about qualifications, see our Real Estate Tax Freeze - Elderly and Disabled page.
Real Estate Tax Freeze - Elderly and Disabled page

2. How do I update my tax records after I have disposed of a vehicle?

You may call our office if you have disposed, traded or sold a vehicle within 30 days. If it has been more than 30 days you will need to report the disposal, trade or sold date to the Department of Motor Vehicle (D.M.V.) before calling our office or using the online filing. Please Contact Department of Motor Vehicle (D.M.V.) at 1-804-497-7100 or their website to remove the vehicle from the Department of Motor Vehicle (D.M.V.) records and then call our office.

The Virginia Department of Motor Vehicles and the Commissioner of the Revenue must be notified of these transaction. This is the legal responsibility of the citizen, not that of the dealership or new owner.

Department of Motor Vehicles

3. How is my real estate value assessed?

Appraisers in the Real Estate Valuation Department review recent sales in each area to establish market value. For more information about the appraisal, see Real Estate Valuation.

Real Estate Valuation.

4. How do I find what I paid for Real Estate and Personal Property taxes last year?

For previous years' payments and balances of Real Estate or Personal Property taxes, please contact the Roanoke County's Treasurer's office.

Roanoke County's Treasurer's office.

5. Who do I make checks payable to?: Checks should be made out to: Treasurer, Roanoke County.

6. Where can I find information about Real Estate Tax Exemption for Disabled Veterans?

Veterans who have a service connected disability may qualify for this real estate tax exemption program. For more information, see the requirements listed on Real Estate Tax Exemption for Disabled Veterans.

Real Estate Tax Exemption for Disabled Veterans.

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Comprehensive Services Act (CSA)

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1. Who is eligible for CSA services?

A child may be eligible for services that may be funded through CSA if they meet one or more of the following criteria:

Has serious emotional or behavioral concerns
Is at risk of a more restrictive out of home placement
Is under the supervision of the Court or Department of Juvenile Justice
Receives foster care services
Receives services to prevent foster care placement
Requires educational services in an alternate setting as determined by an IEP

2. What is FAPT?: The Family Assessment and Planning Team (FAPT) is a group of community partners (DSS, Court Services, Schools, Blue Ridge Behavioral Healthcare, and private providers) that meet with the Service Coordinator and family to assess the strengths and needs of youth and families and work together to develop a plan to meet the identified needs.

3. What is CPMT?: The Community Policy and Management Team (CPMT) is a group consisting of at least one elected or appointed local government official and agency representatives from DSS, the school system, Blue Ridge Behavioral Healthcare, Court Services, a parent representative, law enforcement, and a private provider. This team develops local policies for the CSA program and manages the funds for requested and approved services.

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CORTRAN

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1. What is CORTRAN?: CORTRAN is the shortened name of County Of Roanoke TRANsportation. CORTRAN was established in 1985 to provide transportation to County of Roanoke seniors and individuals with disabilities.

2. Who is CORTRAN for?: CORTRAN is available to preapproved, eligible County of Roanoke residents who are either at least 65 years old, or who have a disability.

3. Where can it take me?: CORTRAN can take you to and from destinations within the County of Roanoke, Town of Vinton, City of Salem, and City of Roanoke.

4. When does it run?

CORTRAN service is offered Monday through Friday, 7 a.m. - 6 p.m.

No service is offered on Saturday or Sunday or on the following holidays: New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, July Fourth, Labor Day, Thanksgiving Day, Thanksgiving Friday, Christmas Eve, and Christmas Day.

The holiday schedule is subject to change on an annual basis. Please verify the current holiday schedule with Roanoke County.

5. How do I get started?

Complete the application.
Provide age and residency documentation for verification purposes.
If approved for CORTRAN services, you will receive a Client ID number. This number is to be used when making your reservation with Via or for purchasing ride credits.

6. How do I book my ride?

Download and log in to the CORTRAN mobile app from the App Store or Google Play store;
Call Via directly at 1(855) 984-2328 to schedule, cancel or check on the status of your ride;
Book online at: CORTRAN.app.ridewithvia.com

7. How do I pay for rides?

Payment is no longer accepted onboard but you can add ride credits to your account by:

Using the CORTRAN app to link a credit/debit card or a pre-paid debit card;
Contacting the Roanoke County Treasurer’s Office to pay by cash or check; or
Call Via at 1(855) 984-2328 to add ride credits.
Riders should only purchase the amount of ride credits they will use in a reasonable amount of time. Ride credits cannot be redeemed for cash and are not transferable. No refunds will be issued for rider dissatisfaction of the service. Ride credits are non refundable after purchased.

8. What are the safety measures in place?: We have installed plastic partitions in our dedicated fleet of vehicles, increased the frequency of vehicle cleanings, and capped the number of passengers allowed on board in accordance with social distancing guidelines.

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County Administration

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1. How do I make an appointment to meet with County Administration?: To make an appointment to see the County Administrator or Assistant County Administrators, please call 540-772-2004 or see our Contact Administration page.
Contact Administration page.

2. What is the mailing address for the County Administrator?: Our mailing address is:
Roanoke County Administration Center
P.O. Box 29800 5204 Bernard Drive
Roanoke, VA 24018-0798

3. How do I find the Roanoke County Administration Center?

From I-581 / US 220 take the Franklin Road / Route 419 exit.
Head north on Route 419 toward Tanglewood Mall for approximately one mile.
Immediately following the intersection of Starkey Road and Electric Road / Route 419, move into the left-hand lane to turn left onto Bernard Drive.
The Administration Center will be on your right. If traveling east on Electric Road / Route 419 move into the right-hand lane after you pass the intersection of Electric Road and Chaparral. Bernard Drive is the first street on your right after the intersection. The Administration Center will be on your right.

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County Attorney's Office

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1. Does the county attorney handle criminal prosecutions?: Criminal prosecutions are handled by the commonwealth's attorney, who is an elected constitutional officer. Please contact the Commonwealth's Attorney's Office at 540-387-6174 for more information.

2. Where can I obtain legal advice?: The County Attorney's Office does not offer legal advice to citizens. Please see our Legal Resources page for links to many sites that may be of assistance.
Legal Resources

3. How to contact the Commonwealth's Attorney

Roanoke County's Office of the Commonwealth's Attorney is located at:
Roanoke County Courthouse
305 E Main Street
Salem, Virginia

The Commonwealth's Attorney handles criminal prosecutions and also administers the Public Defender's office. The Commonwealth's Attorney is an elected Constitutional Officer. For more information, contact the Commonwealth's Attorney at 540-387-6174.

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County Committees, Commissions & Boards

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1. How many different citizen committees, commissions, and boards are there in the county?: In Roanoke County, there are about 50 committees, commissions, and boards at any one time with several hundred volunteers serving.

2. What are some of the functions of the county's committees, commissions, and boards?: Functions of the committees vary and membership is diverse. The Planning Commission; Parks, Recreation, and Tourism Advisory Committee; and Library Board all have a major impact on issues affecting the county. The Planning Commission makes recommendations on rezonings, special use permits, and other land issues. Others, like the Roanoke Valley Resource Authority, the Airport Commission, the Roanoke Valley Cable TV Committee, and Fifth Planning District Commission are regional in nature and look at issues from a broader perspective. Ad hoc committees are appointed to deal with a specific project or issue, i.e., the Comprehensive Plan Citizens Advisory Committee and the School Facilities Study Committee.

3. Why are these volunteer boards to important to local government?: The volunteer boards are an important asset to local government because they offer a citizen's unique perspective to issues. County staff and the Board of Supervisors are able to be advised directly of the needs and concerns that are of importance to the community. These citizens know what the community wants and needs because they are the community. The many volunteers who serve on these different committees are deeply interested in the issues that their committee deals with. An example of this concern would be the Planning Commission. In addition to making recommendations on rezoning requests and special use permits, they are also deeply involved with the Comprehensive Plan for Roanoke County. The numerous committees, commissions, and boards are a valuable resource to both the Board of Supervisors and county staff.

4. Do volunteers receive any compensation for serving on the county's committees, commissions, or boards?: Only three committees provide for salaries or reimbursements to be made to the volunteer members. These are the Board of Zoning Appeals, the Community Development Authority, and the Planning Commission. In addition, the Board of Equalization, whose members are appointed by the Circuit Court Judges, receive compensation.

5. Are there any special requirements to serve on a county committee?: In most cases, the only requirement is a desire to serve and an interest in a particular issue. Some committees, such as the Building Code Board of Adjustments and Appeals / Fire Code Board of Appeals, ask for specific areas of expertise. Many committee members are appointed by magisterial district and most require county residency, except in unusual circumstances.

6. How do I volunteer to serve on a committee?: If you are interested in serving on a committee, commission, or board, apply to fill a vacancy online or complete this application and submit it to the county clerk's office via fax to (540) 772-2193 or by mail at:
P.O. Box 29800
Roanoke, VA 24018-0798

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Development Review

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1. Do I need a land disturbing permit?: In Roanoke County we require a land disturbing permit if the disturbance is going to be 2,500 square feet or greater. Land disturbance constitutes

2. If I need a land disturbing permit, do I need an engineered plan for my project?: If the disturbance of the project is going to be 10,000 square feet or greater an engineered plan is required. For projects that disturb less than 10,000 square feet an Agreement in Lieu of an Erosion and Sediment Control Plan may be issued at Roanoke County’s discretion.

3. What is an Agreement in Lieu of an Erosion and Sediment Control Plan?: It is agreement between the landowner and Roanoke County stating that the Virginia Department of Environment Quality Erosion and Sediment Control Regulations will be followed, but an engineered site plan is not required.

4. Where can I start the applications process to obtain a permit?: You can start the process to apply for a permit through our Permit Portal.

5. Where can I find information about what is required for a project?: Roanoke County Development Services encourages developers to schedule concept meetings to ensure that information and requirements for a development project are communicated effectively and efficiently. The departments

6. Where can I find Roanoke County’s engineering design standards?: You can find the County’s engineering design standards in our Design Manual.

7. Can Roanoke County repair / plow / widen the road?: The Virginia Department of Transportation (VDOT) maintains all of the public roads in Roanoke County. To request services from VDOT, please call 1-800-367-7623, or use VDOT’s online work order form to report road conditions or request maintenance.
VDOT's Online Work Order System

8. How do I subdivide my property?: Small explanation then [link to zoning ordinance].

9. What is a common plan of development or sale?: Link to document

10. How much are the ESC and VSMP Maintenance Fees?: Link to Fee Schedule

11. What is the Review timeline?: Link to form

12. Do I need a land disturbing permit?: In Roanoke County we require a land disturbing permit if the disturbance is going to be 2,500 square feet or greater. Land disturbance constitutes as any activity that exposes the soil.

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Development Services

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1. Where can I find the county's zoning ordinances?

Roanoke County's zoning regulations are contained in Appendix A of the County Code.

Appendix A of the County Code.

2. When is a building permit required?

Application for a permit shall be made to the building official, and a permit shall be issued prior to commencing any of the following to a building or structure, including the installation or altering of any equipment regulated by the USBC:

Alteration
Construction
Conversion
Demolition
Reconstruction
Repair

3. Who maintains the county's roads and medians?

The Virginia Department of Transportation (VDOT) maintains Roanoke County roads that are listed in the state system, including repairs, paving, snow removal, and construction. Private roads in the county that are not in the state system are the responsibility of the homeowners or developers along that road. To report a road problem, see VDOT''s on-line work request page.

VDOT''s on-line work request page.

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Development Services GIS & Mapping Support

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1. What typical features are part of a map?: A header, citation, legend, north arrow, and scale.

2. How do I request a customized map?: Email your request to the GIS & Mapping Support Staff.

3. How do you account for visual impairments like color vision deficiency (CVD) in the Department's map design?: The County uses a variety of symbols and/or patterns instead of colors, if possible. If colors are necessary, then high contrast colors are used.

4. Where are my water/sewer lines?: Your utility lines can be viewed by clicking “Map Layers” button above the search bar in OneView, then clicking the “Utilities” checkbox under “Layers.” However the GIS maps are not an accurate depiction of field locations.

5. How accurate are the property lines on GIS maps?: Property lines on the maps are for visual representation only; the GIS maps should not be used for surveying or legal purposes. If you have any questions or concerns, please contact the GIS office at 540-772-2086 or email Roanoke County’s GIS Staff.

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Elections

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1. How do I register to vote?: You can register at our office or at the Division of Motor Vehicles Office. For more details, please visit our Voter Registration page.

2. What is the deadline for registering to vote?: For a general or primary election, the deadline is the 22nd day before the election. If registering by mail, your application must be postmarked on or before the deadline day. If registering online, your application must be completed by 11:59pm on the deadline day. If registering in person, our office is open until 5:00pm on the deadline day.

3. How do I know that I’m registered?: There are three ways to confirm you’re registered:
1. You can check online through the Department of Elections.
2. You can call the Department of Elections toll Free at (800) 552-9745.
3. You can contact our office at (540) 772-7500.

4. Do I have to register for each election?: No. As long as you do not move, your registration qualifies you to vote in all elections held in the precinct where you live.

5. Do I have to register by Party?

No. Virginia is an open primary state which means that any qualified voter can vote in either party's primary election. Virginia does not have party registration in its voter registration process. In other words, citizens do not designate a political party affiliation when registering to vote in Virginia. The only restriction is when more than one political primary is held on the same day, known as a dual primary.

While Virginia election law stipulates that any qualified voter may vote in either political party's primary, no voter may vote in more than one political party's primary on the same Election Day.

6. What is required to vote?: You must be registered to vote. On Election Day, a valid photo identification is required to vote. Your voter card is no longer required to vote.

7. How do I report changes in my name or address?: There are two ways to report changes:
1. You can report online through the Department of Elections.
2. You can submit your change, in writing, to our office.
All changes must be made in writing and include a signature of authorization from the voter. Changes may not be made by anybody other than the voter.
Changes may not be made over the phone.

8. Am I eligible to vote?: To register, you must be a citizen of the United States of America who is at least 18 years of age by Election Day. You must not be currently judged by a circuit court to be mentally incompetent. If you have been convicted of a felony, your voting rights must be restored and you must provide proof of that restoration.

9. My name and/or address is incorrect. How do I get it corrected?: There are two ways to report corrections:
1. You can report online through the Department of Elections.
2. You can submit your correction, in writing, to our office.
All changes must be made in writing and include a signature of authorization from the voter. Corrections may not be made by anybody other than the voter.
Corrections may not be made over the phone.

10. I have multiple addresses. Which one do I use?: Register in the city or county that you consider to be your legal residence. This would be the place you consider to be your fixed, permanent home. It is illegal to be registered to vote in more than one locality in Virginia or more than one State.

11. Can my POA (Power of Attorney) sign my application for me?: No. If you are unable to sign due to a physical disability, you still must make a mark as a signature, confirming the application is yours. You may have assistance filling out the form. If assistance is provided, the name and address of the person who assisted you is required on the application.

12. Is my SSN (Social Security Number) required to apply for voter registration?: Yes. Article II, Section 2 of the Constitution of Virginia (1971) requires your full social security number. If you do not provide your social security number, your voter registration application will be denied.

13. What if I don’t have a valid photo ID?: Please contact our office at (540) 772-7500 for information regarding the requirements to obtain a free photo ID. Please note that this ID is for voting purposes only, as it is written on the ID.

14. Where do I vote?: There are three ways to find your polling location:
1. Your voter registration card and/or letter provides you with the name and location of your polling place, as well as your federal, state and local election districts.
2. You can find your polling location online through the Department of Elections.
3. You can contact our office at (540) 772-7500.

15. What if I don’t have a valid photo ID on Election Day?: If you do not have the proper ID with you, you may vote a provisional ballot and present a copy of your ID to the Electoral Board by noon on the Friday after the Election.

16. I am in college away from home. How do I vote?: College students who still consider themselves residents of Roanoke County should register to vote there and not the city or county of where they attend school. If you are registered in Roanoke County, you may apply for an absentee ballot. Most colleges and universities offer absentee ballot information through their Student Services office. You may also apply online.

17. Can I vote early?: No. Virginia does not offer early voting.

18. Can I vote absentee?: To qualify for an absentee ballot, you must have a qualifying reason and supporting information.

19. When does absentee voting begin?: You can apply to vote absentee as early as one year before the election. Ballots are available 45 days before most elections. For specific dates, please contact our office at (540) 772-7500.

20. How do I vote absentee?: If you qualify to vote absentee, there are three ways to obtain an absentee ballot application:
1. You can complete the application online through the Department of Elections.
2. You can request an application from our office by calling (540) 772-7500.
3. You can complete an application in our office.
If voting absentee by mail: Mail, fax or e-mail your completed application to our office.
If voting absentee in person: Bring your completed application to our office.

*Please note – if you register to vote in person, you must wait five days before you can vote absentee in person or have your ballot mailed to you.

21. What do I need to bring to the polls?: You will need to bring a valid photo identification to vote.
If you do not have the proper ID with you, you may vote a provisional ballot and present a copy of your ID to the Electoral Board by noon on the Friday after the Election.

22. I am serving in the Uniformed Services and/or Overseas. How do I vote?

Federal law assigns U.S. citizens deployed or living overseas to a specific state based on where the voter lived before going overseas.

You may register to vote and request an absentee ballot using a Federal Post Card Application (FPCA). You may fill out this application through the Federal Voting Assistance Program.

For questions, please contact one of the following departments:
1. Virginia Department of Elections toll Free at 1-800- 552-9745 – TTY: 771
2. Federal Voting Assistance Program toll Free at 1-800-438-VOTE (8683) – DSN: 425-1584.

23. When do the polls open and close?: All polling locations are open from 6:00am to 7:00pm on Election Day. You are entitled to vote if you are in line by 7:00pm on Election Day.

24. What’s on my ballot?: Ballots vary depending on your federal, state and location election districts. To find your specific sample ballot, you will need to provide your information online through the Department of Elections. There, you will be able to find your specific sample ballot.
You may also contact our office at (540) 772-7500.

25. Can my child watch me Vote?: Your minor child, 15 years of age or younger, may go with you into the voting booth.

26. Do I have to vote for Every Office or Question on the Ballot?: No, you do not have to vote for every question on the ballot.

27. I have a disability or mobility issues. How do I vote?

All polling locations are required to be accessible to persons with disabilities. This includes accessibility to the polling place and devices to make the voting machine accessible.

You may have assistance voting on Election Day: Anyone who assists you must do so according to your instructions, without trying to influence your vote. Your assistant is strictly prohibited from telling others how you voted. Please speak to an Officer of Election at your polling location if you wish to have assistance voting.

You may vote curbside on Election Day: If you have a physical disability, or you are 65 years or older, you may vote from your car. You will need to send someone inside the polling place to get an Officer of Election to assist with you with voting curbside.

You may vote absentee before Election Day: Absentee voting begins 45 days before most elections. You may want to consider voting absentee by mail or in person before Election Day to avoid standing in lines. For more information, please visit our Absentee Voting page.

28. I made a mistake on my ballot. What do I do?: If your ballot has not yet been placed in the official ballot container, simply ask an Officer of Election to void your spoiled ballot. Once spoiled, you will receive a new ballot.
*Once your ballot has been cast, it CANNOT be changed, even if you made a mistake.

29. How do I know that my vote is secure?: Our voting machines have been rigorously tested and certified to be accurate and secure both before being authorized for use in Virginia and prior to each election.

30. What is a Provisional Ballot?: Provisional ballots are used when:
- A person’s registration status cannot be verified
- A registered voter has not provided a valid photo identification
- A court orders the polls to stay open past their normal closing time
The decision of whether to count the provisional vote is made by our local Electoral Board in the days after the Election. If you cast a provisional ballot, you will be given notice of the time and place of the Electoral Board’s meeting, as well as a toll-free number to check the status of your ballot. You have the right to be present when the Electoral Board makes its decision about whether to count your provisional ballot.

31. I was not allowed to vote or I think I have witnessed an Election Law Violation: If you feel your voting rights have been violated, or that you may have witnessed an election law being broken, please contact the Department of Elections toll free at 1-800-552-9745.

32. How do I become an Officer of Election?: Please visit our “Working the Polls” page for more information.

33. Is there a residency requirement for voter registration?: No. There is no residency requirement for voter registration; however, you must be registered at least 21 days prior to an election to be eligible to vote in that election.

34. When do Elections take place?: Each year, general elections are held on the Tuesday following the first Monday in November. Town of Vinton elections are held every two years on the first Tuesday in May. If a primary election is called, it is held on the second Tuesday in June.

35. What is a Primary Election?: A primary election is an election in which a candidate is chosen to represent a political party for a particular office in a general election. The Democratic and Republican parties may nominate their candidate by either a primary election, by convention, or by mass meeting.

36. Can anyone vote in a Primary election?: If you are registered voter, you may vote in any primary that takes place within your election district. However, if a primary is held for both parties in the same election district, you may vote in only one party’s primary.

37. What if I move within the 21 days the books are closed?: You are eligible to return to your former precinct and vote if you have moved within Virginia. At that time, you must change your address and/or name to be eligible to vote in future elections. If you move out of state, you will be allowed to vote only in federal elections for President and Vice President.

38. How do I cast a write-in vote?: Write-in votes are permitted in all elections except primary elections.

Check the “Write-in” box on your ballot, then proceed to write the name of the candidate or your choice on the blank space provided.
*Do NOT write in the name of a candidate who already appears on the ballot, or your vote will NOT be counted.

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Emergency Communications

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1. When should I call 9-1-1?

Call 9-1-1:

When you see fire and/or smoke
When you or someone with you is in danger
When you see a crime in progress or a crime that has just occurred
When you believe an ambulance is needed because someone is injured or ill
When someone is trying to gain access to your residence
When someone suspicious is prowling around your house or neighbor's residence

Remember: 9-1-1 is to be used for emergencies only.

For non-emergency police, fire or medical requests, dial 540-562-3265. For other non-emergencies, consult your telephone directory for the appropriate number for the agency you wish to contact. If you do not have a telephone directory, dial 4-1-1 for directory assistance.

2. When should I not call 911?

When not to call 911:

To request weather reports or road conditions
To report power outages and/or phone repairs
To ask for directions and/or road names
To request general information regarding a report you filed
To report keys locked in vehicles (unless someone is trapped inside)
To request an ambulance for the purpose of a non-emergency routine transport
To request general information, including business closing times, Halloween trick or treat times, parade times, etc.

Remember: 911 is to be used for emergencies only.

For non-emergency police, fire, or medical requests, dial 540-562-3265. For other non-emergencies, consult your telephone directory for the appropriate number for the agency you wish to contact. If you do not have a telephone directory, dial 4-1-1 for directory assistance.

3. ¿Qué ocurre cuando se llama al 911?

Cuando llama al 911 desde un teléfono fijo en el condado de Roanoke, el Centro de la Comunicación de Emergencias recibe su llamada. Adentro del centro, oficiales de comunicación contestan varios tipos de llamadas y despachan ayuda. Cuando reporta una emergencia en otro lugar, es posible que el oficial transfiera su llamada a otro municipio para servicios de emergencia. Si es necesario transferir su llamada, el oficial avisará y usted debe quedarse en el teléfono para hablar con el municipio apropiado. Acuérdese que el 911 es el número para emergencias.

Para obtener otra asistencia de la policía, los bomberos, u otras oficinas del condado fuera del horario laboral normal, se puede marcar 540-562-3265. Para conseguir otro número de teléfono, se puede marcar 411 para asistencia de directorio.

4. What happens when I call 9-1-1?: When you dial 9-1-1 from a land line in Roanoke County, your call is routed to the Public Safety Center and is then received in the Emergency Communications Center. This is the answering point of Roanoke County and is also where emergency services are dispatched from. On occasion, depending on where the crime occurred, you may need to be routed to neighboring jurisdictions. You will be advised when we are transferring and need to remain on line.

Remember: 9-1-1 is not to be played with! It is for those who truly need it. In all cases, it is vital that you know the address and telephone number you are calling from in order to receive assistance as quickly as possible.

5. Will you be able to find my house in an emergency?: In an emergency, would the police department, fire department, or ambulance be able in finding your address? Even with all the technology available to us, it does not always help us find where you are.
To assist emergency responders to find your house more easily, clearly label your address. County Code Article Six Section 7-81 advises that building numbers shall not be less than three inches in height and shall be made of durable and clearly visible or light-reflecting material. Your address is to be placed to the side, above or on the main entrance door so that the number is plainly visible from the street. If the structure is more than 50 feet from the street or when the entrance is not visible from the street, the number shall be placed at the walk, driveway, or other suitable location that is easily discernible from the street.

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Emergency Road Reports

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1. Emergency Road Reports: To report downed trees, hazardous road conditions or talk to a customer service representative, call VDOT’s Customer Service Center at 1-800-FOR-ROAD (800-367-7623). To get the latest road conditions, call 511, download the mobile app at the 511 web site, or visit www.511virginia.org.

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Emergency Utility Numbers

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1. Report Power, Water and Gas Outages

Please reserve call to 9-1-1 for emergencies only. For reports of utility outages, call the telephone numbers below...

- Appalachian Power (AEP) at 1-800-956-4237 to report power outages.

- Western Virginia Water Authority (WVWA) at 540-853-5700 to report water main breaks.

- Roanoke Gas at 540-777-0623 to report gas leaks.

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Engineering

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1. What is stormwater management?: Stormwater management is the process of controlling runoff from rainfall or snow melt that is generated from impervious surfaces like parking lots, driveways, and roof tops. In Roanoke County, the stormwater system is separate from the sanitary sewer system. Stormwater flows directly from streets and gutters into the area's streams and rivers without any treatment before its discharge. Stormwater runoff also transports the pollutants it collects from these hard surfaces, such as motor oil, household cleaners, fertilizers, and other materials, that may negatively impact water quality of the receiving waters.

2. Who maintains our roads?: The Virginia Department of Transportation (VDOT) maintains Roanoke County roads that are listed in the state system, including repairs, paving, snow removal, and construction. Private roads in the county that are not in the state system are the responsibility of the homeowners or developers along that road.

3. What designates a street as private and not state maintained?: Private streets are those where the use is permissive or privileged by the right of ownership. The term is often confused with public streets that are privately maintained by residents or homeowners association. Private street connections to state-maintained roadways must meet all Virginia Department of Transportation criteria for subdivision street connections, such as sight distance, pavement structure, auxiliary lanes, signalization, and permits. The route numbering range for private streets is 4,000 or greater. Private street signs are white, while roads that state maintained are green in color.

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Erosion & Sediment Control

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1. When do I need a land-disturbance permit?: In Roanoke County, an approved erosion and sediment control plan is required for any land-disturbing activity that exceeds 2,500 square feet of land disturbance.

2. Who should I call for an initial or final erosion & sediment control inspection?: Call the Roanoke County Permits Counter at 540-772-2065 to request an initial or final erosion & sediment control inspection.

3. What is required for my site to pass its final ESC inspection?

For a single-family residential site to pass its final erosion & sediment control inspection, see Policy # 2019-10-2 "Termination of Erosion and Sediment Control Permits for Individual Single-Family Residences Prior to the Establishment of Permanent Vegetative Cover."

For a non-residential site to pass its final erosion & sediment control inspection, all vegetated areas must have adequate, permanent vegetation, which is (1) uniform in height; (2) thick enough to prevent erosion, and (3) mature enough to survive.

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Finance

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1. What are the county's financial policies?: Roanoke County has specific polices in place to address county debt, investments, capital reserves, and other fiscal management concerns. See the following page for more details: Financial Policies

2. Who do I contact about payment for an invoice?: For questions regarding invoices, please contact Accounts Payable at (540) 772-2020.

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Fire & Rescue

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1. Where can I find CPR or first aid training?: Roanoke County Fire and Rescue does not provide CPR or first aid training to the public. Please contact the American Red Cross, American Health and Safety or the American Heart Association through their websites.

2. How do I become a Fire and Rescue volunteer?: To learn how to volunteer with our department, please visit the following page. Volunteering

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GIS Frequently Asked Questions

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1. For privacy concerns, how do I request that my name be removed from real estate data listed on Roanoke County's website?: You can submit a request to remove your name from real estate data on our Roanoke County's website by using our online form to request Name Removal from Real Estate Web Data

2. When are Roanoke County's GIS applications updated?: Roanoke County's GIS applications and databases are updated on Thursday evenings, which may take up to two hours

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Human Resources

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1. Where can I get an application for employment with Roanoke County?

Roanoke County has an online employment application. You can also visit the Human Resources department between 8 a.m. and 5 p.m, Monday through Friday, to complete an application in person. Applications are only accepted for posted open positions.

Applicants may request reasonable accommodations throughout the hiring process such as:

Submitting an application for employment in an alternative format
Using a County-provided certified language interpreter to provide assistance
Requesting assistance through the use of auxiliary aids and services such as audio or video assistance devices

Please contact Human Resources at 540-772-2018 to request accommodations.

Current Job Opportunities and Online Application

2. Where can I find a list of available positions?

All vacant positions are posted in the Human Resources Department. Visit our Job Opportunities web page for a current listing of all open positions. Job postings are also available from all Roanoke County public libraries, and on cable TV Channel 3. Roanoke County advertises position openings in local newspapers and has a 24-hour Job Line: 540-772-2018, Option 2.

Job postings may also be publicized with community service organizations, including minority organizations, educational institutions, the Virginia Employment Commission and other locations. Job postings contain brief information, including application deadline date, salary range and minimum requirements.

Current Job Opportunities

3. How is my application processed, and when will I be notified about the job?

After the application deadline, applications are forwarded to the appropriate department for screening and interviewing. Applicants chosen for an interview will be notified by the hiring department. Depending on the position, applicants may also be asked for further background information (i.e, DMV records). Hiring decisions are made by the appropriate Department Director or Supervisor. The Department contacts the selected applicant and completes the hiring process.

Hiring decisions for employment are sent to the Department of Human Resources. Applicants not interviewed or chosen for hire are notified by the Department of Human Resources when the position is filled.

4. Can I be notified when jobs become open and are posted?: If you would like to receive notifications of upcoming job postings, please complete a job interest card online to receive notifications for future job opportunities.
Job Interest Card

5. Are there additional requirements for public safety positions?: Yes. For employment with the Police Department, Sheriff's Office, or Fire and Rescue Department, you will be required to complete and pass physical agility and written tests prior to a personal interview. For communications officer positions you will be required to complete and pass a written test prior to a personal interview. Additional selection criteria are listed with posted positions. Please review this information prior to applying for a public safety position.

6. Can I apply for positions with Roanoke County Schools?: Not at this site. The Roanoke County School system hires independently of the County. You may contact them at 540-562-3900, ext. 140. Or, you can visit the Roanoke County Public Schools website for more information.
Roanoke County Public Schools Job Opportunities

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Library

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1. How do I check out an eBook?: Links to Libby, cloudLibrary and other downloadable eBooks are available in our eCollection.
eBooks

2. How do I request a book from a library outside of Roanoke Valley?: Interlibrary loans, a service of the Roanoke County Public Library, allow you to borrow books, magazine articles, books on tape, and other materials from libraries outside the valley. You must fill out an Interlibrary Loan Request form to borrow materials. Complete details can be found at Interlibrary Loans

3. What other services are available at the library?

For a list of other services offered by Roanoke County Library, see How Do I on our homepage.

Services & Policies

4. What are automatic hold email notices?: When you have requested material ready to pick up, you’ll receive an email from our system (emails will come from sirsi@rvl.sirsi.net) letting you know it’s ready for you. It’s all automatic, so you won’t have to wait for a staff member to email or call you anymore!

5. What will you use my email address for?

Only for notifying you about library materials and your account. We will never sell or share your personal information with anyone, ever.

6. How can I get a library card?

It’s easy to get a library card. If you’re a resident of Virginia, you can receive your free library card from any Roanoke Valley public library or bookmobile.

Visit our webpage here for more information.

7. Why has my library card expired?: Cards expire every two years to ensure our records are up to date. If your card has expired, give us a call or stop by any Roanoke Valley Library for assistance.

8. Does the library have a notary?: The Glenvar Library has a notary. Please call 540-387-6163 before visiting the library to make sure they are available.
Glenvar Library Notary Services

9. How do I get a Passport at the Library?

Roanoke County Public Library is a designated Passport Acceptance Facility. We process passport applications by appointment only.

Call 540-777-8790 to schedule an appointment.

Find out more information on our webpage.

Passport Information

10. How do I request an item for the library to purchase?: Fill out a Materials Suggestion Form.
Materials Suggestion Form

11. What does it mean to be “fine-free”?: As of July 1, 2022 all Roanoke Valley Libraries no longer charge overdue fines for materials turned in late (after the due date).

12. How do I reserve a study room?: Glenvar, South County, and Vinton have study rooms for patrons to use for free during our normal operating hours. For additional information, give us a call or make your reservation here.

13. What are Little Free Libraries?: A Little Free Library is a free book-sharing box where anyone may take a book or share a book. They function on the honor system. You do not need to share a book in order to take one. The Library and Parks & Rec have teamed up to have Little Free Libraries in parks across Roanoke County. View those locations here.

14. How can I re-activate or renew my library card?: If you have been actively using your library card, it should automatically renew on the month immediately following its expiration. You should notice no gap in library services. If your library card has expired due to inactivity (2 years for most memberships), you will need to visit or contact your local library branch to have your membership renewed. At that time, you will be asked to confirm existing address and contact information or supply new information if it has changed.

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Management & Budget

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1. What is the amount of the County’s budget and what does it include?: The total county budget adopted by the Board of Supervisors for Fiscal Year 2019 to 2020 is $462,618,662. This includes all transfers between funds and provides for general government services (police, fire / rescue, refuse collection, parks and recreation, social services, etc.); schools; capital projects; and debt service payments. After eliminating transfers, $344,244,336 represents cash expenditures for all county goods and services. These expenditures are funded with revenues derived from taxes, fees, user charges, reimbursed costs, and state / federal allocations. The General Government Budget for Fiscal Year 2019 to 2020 is $196,940,493, which represents the operating budget portion for all county services.

2. How are property tax assessments set by the county?: County property taxes are based on current market values. They are generally conceived to be an ad valorem tax, which means that a tax levy is apportioned among taxpayers according to the values of property change annually. The best way to assess current market value is to conduct annual property assessments.

3. Does the Board of Supervisors approve expenditures for county schools?: The Roanoke County School Board approves and has oversight of the school budget. While the county Board of Supervisors determines the total amount of local tax dollars spent on education (via transfers to schools), the school board is responsible for allocating these funds to individual programs in the school system. State law dictates that the county Board of Supervisors must approve the School Board's budget as part of the county's annual budget process.

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McAfee Shuttle

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1. What is the seating capacity of the shuttle?: The shuttle has 20 seats and has ADA accessibility for two wheelchairs.

2. How do I book a ride?: You may book your ride by visiting www.McAfeeShuttle.com. The reservations are on 30-minute cycles as it takes approximately 15 minutes each way.

3. Can I book a one-way ride?: Yes, many hikers book a one-way trip if they plan to stay overnight and see the sunrise. You may want to consider booking your return trip on the shuttle for the next day.

4. Can I book a ride in person?: Yes, on your smart phone visit www.McAfeeShuttle.com.

5. Does the shuttle provide service on other days of the week?: Currently, the shuttle will provide service only on Fridays, Saturdays and Sundays along with holidays that fall on Mondays. Check back in 2023 for an updated schedule.

6. What is the cost?: The cost is $5 for a one-way trip $10 roundtrip, plus online booking fees per ticket. This is a cashless system, so no cash payment is accepted by the driver.

7. What happens if I cannot make my selected time slot?: If you are not able to make your selected time slot, the shuttle will transport you when there is room available on the next available shuttle. Riders have the capability to cancel right up to the time of their reservation.

8. The last shuttle has deployed for the day and I have missed my time slot to return to the Park and Ride. Who do I contact?

Live phone support is available at (540) 761-7564, 30 minutes after the shuttle service has ended. If an after-hours shuttle needs to return to the trailhead to pick up hikes who have missed the last scheduled shuttle, a fee of $25 per person will be charged. ***There is no guarantee of transportation being provided after the shuttle service has ended, past the 30-minute time frame.

Please have a backup plan in the event you miss your reservation after service hours have ended. This may include a family member, friend or ride App service available to pick you up from the trailhead.

9. Are refunds available if I change my mind?: All refunds are at the discretion of the vendor and will be processed by the vendor if approved.

10. How long does it take to hike the Appalachian Trail?: Everyone has a different pace but on average you should allow four to six hours to complete the hike.

11. Can my dog ride the shuttle?

ADA service dogs are permitted.

Service animals may accompany their owners on the shuttle. Under the American with Disabilities Act (ADA), service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.

12. Who is responsible for any vehicle damage that may occur while being parked at the I-81, Exit 140 Park and Ride lot for the shuttle?: Each vehicle owner is responsible. Roanoke County and the Virginia Department of Transportation assume no liability for any damage that occurs while the vehicle is parked in the I-81, Exit 140 Park and Ride.

13. Who should I contact if I have questions regarding the shuttle service?

Questions regarding booking or cancelling a reservation, refunds or after-hours transportation should be directed to Ride Source by completing the contact us section of the www.McAfeeShuttle.com website or by phone (540) 761-7564.

Questions regarding the operations of the McAfee Knob Trailhead Shuttle Service may be referred to Paula Benke, Transit Planner for Roanoke County by email or by phone at (540) 283-8931.

14. Does the shuttle service other areas such as the City of Salem or Dragons Tooth?: No, the shuttle is a fixed route from I-81, Exit 140 Park & Ride to the McAfee Knob Trailhead with a turnaround at the Catawba Center.

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Mountain Valley Pipeline Information - Blasting

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1. I’m concerned about blasting as part of the pipeline project. Is a permit required?

Yes, Roanoke County Fire and Rescue requires a permit. During this process, the blast site will be inspected and personnel will observe each blast (shot) as directed. Blasting operations shall only be conducted by persons certified through the State Fire Marshal's Office. All blasts shall be in accordance with the Statewide Fire Prevention Code and NFPA 495, and a bond or certificate of insurance shall be on file in the minimum amount of $1,000,000.

Blasting shall be conducted in daylight hours unless otherwise approved. When blasting in congested areas, measures shall be taken to reduce earth vibrations and air blast effects. Measures include, but not limited to, the use of blasting mats and monitoring vibrations and air blast effects with a seismograph. Detailed records of each blast shall be maintained.

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Mountain Valley Pipeline Information - Burning

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1. I’m concerned about open burning as part of the pipeline project. Is a permit required?

Yes, Roanoke County Fire and Rescue requires a permit. During this process, the burn site will be inspected to ensure compliance. In addition, the fire has to remain attended at all times. Open burning for land clearing operations have special provisions that have to be followed to reduce air emissions (smoke) and include a pit and air curtain incinerator (air blower). Refuse or trash cannot be burned and a means to extinguish the fire has to be available.

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2. When can open burning take place?

From February 15th to April 30th, open burning, including recreational fires, can only be done between the hours of 4 p.m. and midnight so that Department of Forestry guidelines can be met. Between the months of May through September, open burning, with the exception of recreational fires, cannot be done in order to meet DEQ guidelines.

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Mountain Valley Pipeline Information - Camping

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1. I am concerned about new campgrounds or RV parks associated with the pipeline construction. Can I get more information?

In the Roanoke County Code, campgrounds are defined as "Facilities providing camping or parking areas and incidental services for travelers in recreational vehicles and/or tents. The only approved location for living or business purposes for a recreational vehicle is in an approved campground. Any new campground proposed in the AG-1 or AG-3 zoning districts requires a Special Use Permit and must meet the Use and Design Standards outlined in the Roanoke County Code Section 30-85-9.

In addition to local regulations, the Code of Virginia regulates Campgrounds in Chapter 450. According to section 40, Permits, No person or persons, directly or indirectly shall conduct, control, manage, operate, or maintain a campground or offer campsites for occupancy within the Commonwealth without first making application for and receiving a valid permit from the Health Commissioner for the operation of said camp.

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Mountain Valley Pipeline Information - County's Role

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1. What is the County's role in the construction of the Mountain Valley Pipeline?

Roanoke County will:

Maintain a safe, cooperative, lawful work environment between MVP construction employees, affected landowners, and any group in support of or in opposition to the project
Coordinate and release information to the public as it relates to Roanoke County or any mutual aid agency response to an escalating situations involving the pipeline project via media broadcasting outlets and monitor public chatter
Provide an appropriate law enforcement response level to civil disobedience and criminal offenses that may arise
Enforce any judicial order or fire code violation as required by the Code of Virginia

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2. Is the GIS pipeline viewer an accurate alignment of the pipeline?

We believe so. Our GIS staff has regularly requested up-to-date alignments from Mountain Valley Pipeline (MVP) in order to provide the most accurate information we can get. However, MVP does have the ability to request minor route changes from the FERC.

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3. Will there be a laydown yard in Roanoke County?

According to Mountain Valley Pipeline Information (MVP), at this time there are no laydown yards planned for Roanoke County. They are not required by the FERC to tell Roanoke County if they are planning a laydown yard on appropriately zoned land. However, few sites would permit this in the county.

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4. Has Roanoke County added staff to help manage the Mountain Valley Pipeline project?

In October 2017, Roanoke County hired a part-time intern from Virginia Tech. All other staff involved already work for other Roanoke County departments.

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5. Will citizen’s rights to access recreation sites and participate in activities (i.e. hunting, fishing, swimming, etc.) be restricted when construction is underway?

There will be restrictions on what landowners can do during the period of construction following eminent domain orders. Construction and operation logistics will be determined in the judicial order or legal agreements between Mountain Valley Pipeline Information (MVP) and property owners.

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6. I am concerned about floodplain affected by the pipeline. Does Roanoke County have maps of the floodplain near the Mountain Valley Pipeline area?

Roanoke County is involved in floodplain-related regulations, however, the County is not aware that the pipeline impacts any delineated or regulated floodplain in that area.

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7. What legal action is Roanoke County involved in?

As Roanoke County is not a landowner it is not involved in any eminent domain cases. Several of our landowners are involved in ongoing litigation and we do follow that with general interest. The Board of Supervisors allowed the County to hire outside counsel to advise staff through this process. Roanoke County has submitted many filings to the FERC and challenged the FERC process whenever possible. When the FERC order was issued the County filed a notice of rehearing (the regulatory way to challenge a FERC filing).

This enables the County to participate in certain legal actions, if requested by the Board. The County also filed as an intervener in the process and is a consulting party in the Section 106 process, but has challenged that Mountain Valley Pipeline Information (MVP) has not exercised all opportunities to consult with Roanoke County.

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Mountain Valley Pipeline Information - Emergencies

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1. Will Fire and Rescue go to nearby homes to check on occupants after emergencies?

As with any emergency, Roanoke County personnel will evaluate the scene at the time of response. Emergency services will be provided to residents or pipeline workers as needed. Fire and EMS personnel are trained for gas leaks and explosions and they will be prepared to handle an emergency situation.

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2. Will there be 24/7 Fire and Rescue on Bent Mountain if this project happens?

There already is 24/7 Fire and Rescue service on Bent Mountain. During daylight hours the station is staffed by paid personnel and during the evening it is staffed by volunteers. We have additional staff available at the Back Creek and Fort Lewis stations depending on the location of an emergency.

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3. Who is responsible for spills affecting our water supply?

DEQ is responsible for regulating water quality. There will be inspectors on the project to monitor the construction site and pipeline for spills or other impacts on our water supply.

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Mountain Valley Pipeline Information - Environment

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1. Who should I contact about tree cutting issues, especially if I believe the trees are outside of the Mountain Valley Pipeline Information easement?

You should file a formal complaint with Mountain Valley Pipeline Information (MVP) and the FERC. You are advised to photograph the conditions for documentation.

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2. Is the erosion and sedimentation review complete? If so, what were the results?

Yes. You can see the approved Erosion and Sediment Control and Stormwater Management Plan on DEQ's website.

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3. Who will monitor the erosion that may occur from this project?

DEQ is responsible for monitoring erosion and sediment. The Roanoke County Board of Supervisors voted not to enter into an agreement with DEQ that would have enabled County staff to coordinate on land-disturbing activities.

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4. What measures will be taken to prevent contamination of the Roanoke River and Spring Hollow Reservoir?

DEQ approved a variety of erosion and sediment measure to protect waterways. You can learn more on DEQ's website.

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5. Will the County or DEQ monitor the impacts on the rare and endangered species in the pipeline route?: Roanoke County does not have a role in monitoring impacts to rare and endangered species. Search for other FAQs and view additional information.

6. Who will be responsible for the environmental degradation that will occur as a result of the pipeline?

In Virginia, it will primarily be DEQ and the FERC.

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7. What are the measures being taken for workers sanitation needs?

Mountain Valley Pipeline Information (MVP) will be responsible for providing appropriate sanitation facilities for all of its personnel throughout the project. These plans have not been shared with the County, but the County will coordinate reports of waste management violations with MVP, the FERC and the local health department.

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8. What plans are in place for work stoppage if further archaeological artifacts are exposed?

Section 106 of the National Historic Preservation Act of 1966 (NHPA) requires Federal agencies to adhere to very specific requirements if artifacts are found. the FERC will be responsible for regulating any discoveries during construction. Only the FERC has authority to issue stop work orders on the permit.

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Mountain Valley Pipeline Information - Financial

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1. What guarantees are there for just compensation to owners whose land and lives are impacted?

Private agreements with Mountain Valley Pipeline Information (MVP) and the eminent domain proceedings will address just compensation, but Roanoke County is not involved in that.

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2. Is Mountain Valley Pipeline offering money to the County to cover its costs for resources and staff for this project?

No. Mountain Valley Pipeline Information (MVP) offered to provide $500,000 for rehabilitation of the former Bent Mountain School as part of the Section 106 treatment plan for the historic districts recognized within the County.

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Mountain Valley Pipeline Information - Legal

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1. Will Mountain Valley Pipeline be required to repair all of the access roads they use during construction?

The FERC is going to regulate the conditions of all new or existing private access roads impacted during construction. VDOT has regulatory authority over public roads. However, the County is prepared to communicate complaints about road conditions to the FERC or Mountain Valley Pipeline Information (MVP) to ensure that roads are passable, conditions do not damage cars and access is maintained for people's properties.

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2. Who is responsible for protecting the Blue Ridge Parkway?: The Blue Ridge Parkway is managed by the National Park Service, a federal agency. Search for other FAQs and view additional information.

3. How will Mountain Valley Pipeline be held accountable for their plans and on what timeline?

The FERC has oversight over the MVP project, in addition to other state and federal agencies, primarily DEQ.

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4. Is the landowner liable if an employee of Mountain Valley Pipeline or contractors is injured within the easement corridor?

Mountain Valley Pipeline Information (MVP) is responsible for the safety of its workers.

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5. How will ingress and egress to private property be mitigated during active construction?

Mountain Valley Pipeline Information (MVP) has stated that they will work out property access issues with each individual property owner as they arise, including properties that are bisected by the pipeline.

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Mountain Valley Pipeline Information - Public Protest

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1. Do private citizens need a permit to demonstrate in opposition/support of the pipeline project?

The County does not have an ordinance regulating picketing or peaceful demonstrations on public properties or rights-of-way, however:

Parade permits are required in order to restrict or block public roads. If you desire to hold a parade, submit a parade permit application (PDF) to the Chief of Police.
If you expect that the gathering will attract 500 or more people, contact the Community Development Department at 540-772-2080 to discuss the process for obtaining a special use permit for an outdoor gathering.
If you plan on holding a gathering at a public park, you may need to reserve the park facilities.

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2. Where can people demonstrate peacefully in Roanoke County?

Any publicly-owned park or government-owned property provided that freedom of movement, ingress or egress, or the ability by other persons to conduct business or other lawful activities are not interfered with:

Persons interested in using a County-owned park should coordinate with the County Department of Parks, Recreation, and Tourism 540-387-6078 to avoid conflicts with groups who may have previously reserved areas of the park for sporting events, picnics, or other purposes;
- Or along any public road provided that the demonstration does not impede or block the flow of traffic
- Or on private property (with the owner's consent) and in public places. However, participants may not obstruct the free passage of others; you may not obstruct vehicular and pedestrian traffic in roads, in parking lots, driveways, etc. without first obtaining a parade permit from the Chief of Police

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3. The County respects people's rights to assemble. What type of behavior is unlawful?

The County always recommends that you are courteous and use good manners. Participants may not threaten or use violence. Title 182, Chapter 9, Article 1 of the Code of Virginia sets forth Virginia's criminal code regarding riot and unlawful assembly. The following actions would violate the law:

Blocking access to properties, businesses, driveways, public buildings or roads (Roanoke County Ordinance Sections 12-52 and 12-54)
Damaging or defacing property (Section 18.2-137, Code of Virginia)
Failing to disperse if ordered to do so by law enforcement (Section 18.2-407, Code of Virginia)
Inciting violence (Section 18.2-408 Code of Virginia)
Interfering with or blocking freedom of movement of persons engaged in lawful activities (Section 18.2-404, Code of Virginia)
Physical assault (Section 18.2-57, Code of Virginia)
Wearing a mask in public (Section 18.2-422, Code of Virginia)

Please be sure that all trash and rubbish is properly disposed of during and following your event. There should be no unlawful disposal of trash on a public road or on a neighboring property. (Section 13-13, Roanoke County Ordinance). The Police Department will enforce any court orders and violations of law as required by the Code of Virginia.

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Mountain Valley Pipeline Information - Public Safety

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1. How do the police address trespassing?

Roanoke County Police handle trespassing complaints routinely. They generally do not conduct follow-up investigations if the person trespassing is no longer present when officers arrive. If a person is present and officers determine that they are in fact trespassing, officers will ask them to leave. Generally if they leave the officer will not charge them. After this, a citizen may go to the Magistrate to file charges.

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2. Does law enforcement understand the boundaries of where employees of Mountain Valley Pipeline, its agents or contractors can work?

Mountain Valley Pipeline Information (MVP) is responsible for clearly showing the boundaries of their easement. Roanoke County Police are not prepared to make judgments on these boundaries in the field. The County's GIS maps, which show the general location of the easement, are not intended to be substitutes for a professional survey. MVP has stated that it will have professional survey staff on site to help clarify disputes over boundary lines.

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3. Are Fire and EMS personnel receiving specific training to respond to leaks and explosions?

Not for the Mountain Valley Pipeline Information (MVP) project specifically. Roanoke County Fire and EMS personnel are already trained to respond to gas leaks and explosions; they undergo training on an annual basis. Roanoke County is also part of the Virginia Department of Emergency Management phone task force and has partners in the City of Roanoke and the City of Salem for hazmat response.

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4. What can be done about construction workers speeding/driving recklessly?: The Police Department will continue to conduct patrols and speed enforcement in areas affected by construction traffic just as it does elsewhere in the County, to include concentrating enforcement efforts in areas where crashes and violations increase. Enforcement of traffic laws will be objective and fair.

5. Virginia is an open carry state. Can I bring my firearm to a demonstration? Can I bring a non-firearm weapon for self-protection?

Firearms may be worn openly by anyone who may lawfully possess a firearm. Firearms may be concealed by persons who have a concealed weapons permit.
Persons carrying firearms which are pointed at anyone or carried in a manner that intimidates or causes fear may be arrested for brandishing a firearm. (Section 18.2-282, Code of Virginia)
Brandishing a machete or any bladed weapon 12 inches or longer may result in arrest. (Section 18.2-2821, Code of Virginia)
Section 18.2-308 of the Code of Virginia also lists a variety of weapons which may not be carried concealed.

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Mountain Valley Pipeline Information - Security

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1. Will Mountain Valley Pipeline’s security personnel carry firearms?

Mountain Valley Pipeline Information (MVP) has stated that carrying firearms is not permitted for any of their private security agents. Search for other FAQs and view additional information.

2. Will Roanoke County police officers be allowed to moonlight as extra security for MVP?: No, police officers will not be permitted to serve as security for Mountain Valley Pipeline Information (MVP). Search for other FAQs and view additional information.

3. Will County Police Officers be guarding pipeline construction equipment?: No. Mountain Valley Pipeline Information (MVP) and their contractors will be responsible for the security of their own property. It is our understanding that there may be 24/7 security on site. Search for other FAQs and view additional information.

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Mountain Valley Pipeline Information - Traffic

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1. How will Mountain Valley Pipeline handle the crossing of public roads?: Mountain Valley Pipeline Information (MVP) has indicated that they plan to bore under all four public roads crossed by the pipeline. They will use a special crew to handle road crossings. Search for other FAQs and view additional information.

2. How are school buses going to get up and down Bent Mountain if roads are clogged by construction traffic?: Mountain Valley Pipeline Information (MVP) has expressed their intention to work with the County to avoid interfering with school buses, trash trucks, and other vehicular traffic. Some restricted width due to parking is probably inevitable but vehicles that unreasonably impede traffic may have to be removed. Search for other FAQs and view additional information.

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Mountain Valley Pipeline Information - Trash

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1. Will construction affect my trash schedule?: Trash schedules will be provided to Mountain Valley Pipeline Information (MVP) in order to prevent delays in trash pick-up.

2. Who is responsible for cleaning up after a public event?

Anyone who holds a public event should be sure that all trash and rubbish is properly disposed of during and following the event. There should be no unlawful disposal of trash on a public road or on a neighboring property. (Section 13-13, Roanoke County Ordinance)

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Mountain Valley Pipeline Information - Water Quality

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1. What measures will be used to monitor, offset, or clean up any water contamination during and after construction? How will sediment levels be monitored?

DEQ is responsible for monitoring erosion and sediment. The Roanoke County engineer and his staff reviewed the review that DEQ did for E&S plans. County staff made a number of comments back to DEQ. However, the Roanoke County Board of Supervisors voted not to enter into an agreement with DEQ that would have enabled County staff to coordinate on land-disturbing activities.

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2. What if it is determined that water is no longer safe? Who will be held accountable?

Roanoke County does not provide water to anyone; the Western Virginia Water Authority is the public water supply and they have to meet water quality requirements for the water they provide to their customers. Mountain Valley Pipeline Information (MVP) is ultimately responsible for any damage that it causes to public and private water supplies, and the FERC should hold them accountable. Impacts to wells and springs are regulated by both the FERC and DEQ.

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Notify Me

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1. How do I sign up for County news and public notices?: You can sign up to receive notifications of public meetings, calendar events, tax deadlines, news items, and emergency alerts on our Notify Me page. You can choose which categories you want to receive, and you can choose to receive email notices, SMS text message notices to your telephone, or both. See all the categories for Calendars, News Flash and more on our Notify Me page.

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Planning & Zoning

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1. Can I operate a business from my home?: Home-based businesses are considered to be accessory uses within residential dwellings. More than one home occupation is permitted, but each must not exceed set standards. The structure must stay consistent with the residential use. Contact Planning and Zoning at (540) 772-2068 for additional conditions that may apply.
View the Home Occupation Regulations.

2. May I keep chickens in a residential neighborhood?: You may keep chickens in a residential zoning district (R-1, R-2, R-3 and R-4) as long as you meet the requirements and apply for a Zoning Permit available in our office (5204 Bernard Drive, Second Floor.) The Board of Supervisors adopted the Residential Chicken Keeping amendment on August 28, 2012.

3. How tall can I build my fence?: Except as provided for in Sections 30-92 and 30-100-8 of the County Code, fences may be constructed in any location, on any lot and on any lot occupied by a residential use type, fences located in front of the building line shall not exceed four (4) feet in height. Additional regulations for corner lots apply.
Remember to call Miss Utility before digging at 1-800-552-7001.

4. What types of signage area allowed within Roanoke County?: All signs in Roanoke County must have an approved sign permit. Refacing or replacing a sign still requires a new sign permit. Contact the Planning and Zoning Department at (540) 772-2068 for more information on allowable number and placement of signs.

5. When is a weed lot officially considered to be a public nuisance?: County Code defines weeds as any plant grass or other vegetation covering a substantial portion of a parcel which is over 12 inches long, other than trees, shrubbery, and agricultural plants. A location is considered to be a nuisance if the above situation is present on the lot. The owner of the lot is responsible for maintaining that lot and for preventing such a situation from arising.

6. Can I have a horse on my property?

A private stable is defined as "the keeping, breeding, or raising of horses or ponies exclusively for the personal use and enjoyment of the owner or occupant of the property or the riding of horses or ponies by the owner or occupant of the property and their guests."

Private stables are permitted by right in all agriculturally zoned properties. In the R-1, Low Density Residential District, a private stable is only allowed by a special use permit.

Additional use and design standards for private stables may apply.

7. What kinds of vehicles are not allowed to be parked in a residential zoning district?: Sections 30-91-2 of the County Code states that parking a commercial vehicle in a residential zoning district is prohibited. Such a vehicle is a truck or commercial vehicle with, or designed to have, more than two (2) rear wheels, except for pickup body type trucks. These types of vehicles are prohibited from parking in residential districts, and must be placed elsewhere.

8. Are campers and boats allowed to be parked in residential districts?: Section 30-91 of the County Code states that campers and boats are allowed in all residential districts. However, except for vehicles parked within multi-family developments, all recreational vehicles shall be parked behind the front building line, unless space is provided in a completely enclosed garage or other building. For the purposes of the above mentioned section only, a corner lot that fronts on two (2) streets shall have only one (1) front building line in accordance with section 30-100-7. In the case of a unique house configuration, the zoning administrator shall determine the parking location for the recreational vehicle, based on having no interference on sight distance in accordance with section 30-100-8.

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Police

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1. How can I obtain a copy of a police report?

Citizens involved in a traffic accident investigated by Roanoke County Police may contact the Roanoke County Police Records Division at (540) 777-8605 for a copy of the accident report. There is no charge for citizens.

Victims of a crime may also contact the Roanoke County Police Records Division at (540) 777-8605 for a copy of a police report. The report must be picked up in person at the police department, please be prepared to show a photo id (Driver’s License, U.S. Passport).

Insurance companies may go online to www.dmvnow.com to obtain a copy of an accident report.

DMVnow

2. Where can I have my child's car seat checked for proper installation?: To have your child safety seat checked or installed, please contact Safe Kids Southwestern Virginia at (540) 981-8075 for an appointment or see the Carilion Clinic calendar for dates.

3. Where can I get fingerprinted?: Citizens may go to the Roanoke County Sheriff's Office located at 401 East Main St, Salem, VA 24153 to have fingerprinting done. Fingerprinting can be done Monday, Wednesday, and Friday from 8:00 am - 12:00 pm, or Tuesday and Thursday from 12:00 pm - 4:00 pm. Map

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Public Information Office

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1. How can I receive information about Roanoke County news and events?

For the latest news, please visit our Media Room section for helpful links to news releases, online newsletters, Board of Supervisors meeting summaries, and our Notify Me service.

Media Room

2. Where can I find information about the Virginia Freedom of Information Act?: For information about Virginia Freedom of Information rights, requirements, and exemptions, visit their website.
Virginia Freedom of Information Advisory County

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Purchasing

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1. How do I start doing business with Roanoke County?

Please see our Vendor's Guide to learn about Roanoke County's procurement policies and practices. It is helpful, but not required, to be register with the county in order to submit a bid or proposal. For more details, visit our Vendor Information Page .

Vendor Information Page

2. How can I sign up to receive notifications about Roanoke County bid opportunities?: Sign up to receive bid notices with our Notify Me service. You can select to receive emails, SMS text messages, or both.
Notify Me

3. Where do I pick up surplus property that I have won at an auction?

For complete details about payment and pick-up times and location, please visit the Surplus Property page.

Surplus Property

4. Can formal bid or proposal documents be faxed?: Formal bid and proposal documents must be sealed; therefore, they must be mailed or hand delivered by the date and time established for the opening of the bids/proposals.

5. Do bids and proposals need to be "clocked" in?: Yes, all bids and proposals must be clocked in by the official clock on or before the due date and time; otherwise, they will be returned to the bidder/offeror unopened.

6. Where do I obtain bid tabulations and notices of award information?: The notice of award and bid tabulations are posted on the bulletin board in the Purchasing Division and are downloadable on our website. In addition, all vendors registered on Notify Me will receive a notification when this information is posted on our website. Copies can also be obtained from our office upon request. To find this information on our website go to Past Bids, Tabulations and Awards

7. How do I register as a payment vendor to receive payments for items or services?: In order to receive payment for goods and/or services provided to the County, you must register as a payment vendor. You can obtain a copy of this form in the Purchasing Division or complete the on-line Vendor Payment Registration

8. What type of delivery arrangements does Roanoke County prefer?: Unless otherwise indicated, all items shall be delivered F.O.B. with destination and delivery charges included in the bid price. F.O.B. Destination means unloading and placing in the building or area as directed by the County. Time is of the essence for delivery of any items. If delivery is not made at the time specified on the IFB form, the County reserves the right to impose forfeiture on any and all bonds or other security given for performance, to cancel the order or any part thereof without obligation, to declare the seller in default and to disqualify the seller from bidding on future county contracts.

9. How will the vendor be paid for goods or services?: After delivery, the vendor must prepare and submit an original itemized invoice to: County of Roanoke or Roanoke County Schools and include the name and address of the ordering department.
All invoices must bear the purchase order number or contract number and the "ship to" address; otherwise, they may be returned with subsequent delay in payment. Payment will be made based on the terms of the order or contract upon approval and notification of receipt by the authorized department. Otherwise, our standard term is net 30.

10. How can I purchase surplus property being auctioned off by the County?

Roanoke County sells all surplus vehicles and other surplus property through an online auction site as items become available. The County no longer holds vehicles for an annual sale.

To review available surplus items, please visit the PublicSurplus.com site at www.publicsurplus.com. Select region (Virginia) and agency (County of Roanoke). You will be given the option to review past auctions or current auctions.

If you opt to bid, you must register as a buyer. In order to do that, you need to go to login, 'not already a buyer', and register here. Proceed with filling out your name, phone number, address, and email. You must develop a username and password. You should read the user agreement. You will receive an email with a code to confirm and activate your account. Once the account is activated, you are ready to bid on public surplus.

Should you need further information, please contact: Ann Mendes, Roanoke County Surplus Property Coordinator at (540) 355-1243 or by sending her an email to surplus@roanokecountyva.gov. See the following page for more details: Surplus Property

11. Where can I get information about Invitations for Bid (IFB) or Request for Proposals (RFPs)?

-All formal solicitations (IFBs and RFPs) are posted in the following manner:

-Advertised in the Legal section of the Roanoke Times newspaper
-Posted on the bulletin board in the Purchasing Division lobby
-Purchasing Internet Website

Complete bid documents may be obtained by the following methods:

-Download the document from the website
-Reguest by phone at (540-772-2061, extenstion 311
-Fax your request to: (540) 561-2827
-Email the buyer listed as the contact person for the IFB or RFP
-Pick up the documents in person at the Purchasing Division
For more information visit Current Bid Opportunities

12. Where do I obtain a tax exemption certificate for Roanoke County?: By one of the following methods:
-In person at our office at 5204 Bernard Drive, SW, Roanoke, VA 24018
-Contact Ann Mendes by phone at: 540-772-2020, Ext. 365.
-Email your request to amendes@roanokecountyva.gov.

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Real Estate Valuation

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1. How is real estate assessed in Roanoke County?: Appraisers review recent sales in each area to establish market value.

2. What is a Notice of Reassessment? Why did I receive such a notice?: Virginia State Code (58.1-3330) requires that property owners be notified of any change in their real estate assessment. Due to the county's policy of conducting an annual reassessment, each property owner receives a Notice of Reassessment every January. Throughout the year, any changes to property that effect it's assessed value requires a Notice of Reassessment to be sent to the property owner.

3. How do I pay my real estate taxes?: The Treasurer accepts tax payments by a variety of methods. Tax Payments

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Risk Management

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1. What is the procedure for purchasing a Dangerous Dog tag?: You must deliver to Risk and Safety Management current evidence of liability insurance coverage, to the value of $100,000, that covers dog bites before a tag may be purchased.

2. What do I do if my property is damaged by a Solid Waste truck or items were mistakenly picked up by Bulk Pick-up?: Please contact the Solid Waste Division of General Services at 540-387-6072.

3. How do I report a claim for injuries received while on county property or from an accident involving a county vehicle?: Please contact Risk and Safety Management as soon after the incident as possible at 540-986-2720.

4. How do I report or make a claim to the County for damages to my property?: Please contact Risk and Safety Management at 540-986-2720.

5. How do I resolve a claim or insurance issue involving Roanoke County Public Schools?: Contact Roanoke County Public Schools Risk Management Coordinator at 540-562-3716.

6. Who do I contact regarding Occupational Safety matters?: Contact the Virginia Department of Labor and Industry.
Virginia Department of Labor and Industry.

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RoCo Alert

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1. What is RoCo Alert?: RoCo Alert is a system used by Roanoke County public safety officials to deliver emergency notifications to residents and businesses impacted by, or in danger of being impacted by, an emergency or disaster. Officials within the Roanoke County Emergency Communications Center can activate RoCo Alert when needed for wide area disasters such as wildfires or storm damage and also for very local alerts for flooding or neighborhood emergencies.

2. How does RoCo Alert work?: RoCo Alert uses the 9-1-1 Verizon telephone database to call and deliver a recorded message to all landline phone numbers in a specific geographic area within Roanoke County that may be affected by an emergency or disaster. In addition, residents can register VoIP telephones, cell phones, and an email address with an address location. Authorized public safety officials create an emergency area based on the location of an event and record a voice, email and/or text message notification. RoCo Alert sends the notification to phone numbers and email addresses assigned to locations within the emergency area.

3. How do I get help setting up my account?: For assistance setting up your RoCo Alert account contact the Emergency Communications Center at (540) 562-3265 or email RoCo Alert Support.

4. How do I add my cell phone, VoIP phone, and email address to RoCo Alert?: You may register your cellular number, VoIP telephone and email address online. Your data will not be shared or used for any purpose other than to receive public safety notifications from Roanoke County public safety officials. It is important to note that your email address will serve as a unique record “ID”, and can only be associated with one physical address in the system.

5. Why do I need to register my phone number in RoCo Alert?: If you do not have a landline phone and use a cell phone or VoIP phone, (such as Vonage or COX), you will need to register your non-landline phone number with RoCo Alert to receive notifications on those devices.

6. I have a landline phone, so should I register my cell phone, Voice over IP and email address in RoCo Alert?: There may be times when you are not home to receive an emergency message. Public safety officials recommend that all residents with a cell phone add their number to the RoCo Alert database associated with your home address.
Alternately, you may wish to register your cell phone number to receive notifications at another address, such as your place of business, the address of an elderly parent or grandparent, or the location of your child’s school or caregiver.

7. If I have provided more than one phone number, which number will be used by RoCo Alert?: If an emergency situation arises that requires a notification to be sent, public safety officials will activate the system to place simultaneous calls to all numbers associated with every address in the affected geographic area.

8. Will the RoCo Alert system call numbers outside of the local area code?: Yes. The area code does not impact whether or not a call is made.

9. What precautions are taken to protect personal contact information stored in the RoCo Alert system?: The County of Roanoke takes your privacy and security very seriously. RoCo Alert contact information will never be shared, sold, traded, leased or loaned to outside parties. The sign-up page is hosted on a secure server.

10. Do I need an e-mail address to register?: Yes. An e-mail address is required as a username. If you do not have an e-mail address, you may go to http://www.gmail.com, http://www.yahoo.com or http://www.hotmail.com to sign-up for a free e-mail account.

11. Is there any charge for registering with RoCo Alert or receiving notifications?: There is never a charge imposed by Roanoke County for signing up or for receiving these messages. However, your cell phone service provider’s plan for airtime minutes, email, or text message rates may apply.

12. What type of messages will be sent by RoCo Alert?: RoCo Alert will be used to send messages pertaining to the health, safety or welfare of a community being affected by a potential, emerging, or imminent emergency event. Public health and safety-related messages may also be sent during or after an emergency to keep you informed of important information. RoCo Alert uses geomapping technology to create emergency areas, and then calls all the telephone numbers assigned to addresses within those areas. Messages may be based on broad areas or very specific areas, depending on the severity of an emergency.

13. Will I receive “junk mail” messages?: No. RoCo Alert will only send you messages when the address your phone number and/or email are associated with is in the geographic area targeted to receive a public safety message.

14. How does the RoCo Alert respond to busy signals or no answer situations?: For busy signals, call waiting, or when there is no answer, the call will usually be repeated two or three times in an attempt to reach you. If the phone is answered by a message recorder, the message will be left on the answering device. If the call does not successfully go through after a designated number of attempts, the system will stop attempting to call.

15. How do I unsubscribe from RoCo Alert?: You can edit your street address, cell phone number, email address, or unsubscribe by logging into RoCo Alert and selecting the option you wish to change.

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Sheriff's Office

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1. Where is the Roanoke County / Salem jail located?: The jail is located at 401 East Main Street, in Salem, Virginia. From Interstate 81, take Exit 140 (Salem / Roanoke College), Thompson Memorial Boulevard to East Main Street. The jail / courthouse complex is located at the intersection of Thompson Memorial and East Main Street on the right side of the street. Additional parking can be found across Thompson Memorial Boulevard behind the convenience store.

2. How do I check to see if an inmate is in the Roanoke County/Salem Jail?: You can search for an inmate using our Inmate Inquiry application, or call the jail docket at 540-283-3162 for further assistance.

3. How can I transfer money to an inmate's account?

A secured ATM is located in the main lobby of the jail facility for the purpose of receiving cash or credit card payments.

No checks will be accepted.

To transfer funds online, you may also use the Jail ATM website to deposit funds into an inmate's commissary account.

4. Can I make a phone call to someone being held at the Roanoke County / Salem Jail?

Inmates are not allowed to receive incoming calls. Inmates are only allowed to make outgoing collect calls. However, the jail does not limit the number of calls they can make during normal hours of operation. If you do not wish to receive collect calls from an inmate, simply refuse to accept the charges or call the jail docket office at (540)283-3145 and request that a block be placed on your phone number.

Inmates may be allowed to communicate by text using a jail-issued tablet.

5. How can I write to an inmate being held at the Roanoke County/Salem Jail?: The mailing address for inmates is :Roanoke County/Salem Jail Inmate Name, Inmate Number PO Box 247 Phoenix, MD 21131

6. Where is the Civil Department located?

The physical address of the Civil Department is:
305 East Main Street Salem, Virginia 24153.

The offices are located in the Juvenile and Domestic Relations Courthouse.

Directions from I-81: Exit 140 (Salem/Roanoke College), Thompson Memorial Blvd to East Main Street. Jail & Courthouse Complex is located at the intersection of Thompson Memorial and East Main Street on the right side of the street. Additional parking can be found across Thompson Memorial Blvd behind the Quickway Food Mart.

7. Who do I call with questions or concerns regarding jury duty?: Please contact Circuit Court at (540) 387-6205 during regular business hours, Monday through Friday, 8:30 a.m. to 4:30 p.m.

8. Who do I contact for more information about Community Outreach Programs?: The Roanoke County Sheriff's Office provides several Community Outreach programs to citizens, including Citizens Firearm Training, AVOID/RAD Self Defense Classes, Car Seat Installation events, and other programs. Call the Sheriff's Office at 540-283-3109 for the latest schedule or programs and events.

9. Who can I contact to find out if I have an active warrant for my arrest?: Please contact the Roanoke County Police Department Warrants Division at 540-777-8617, Monday through Friday, from 8:00 a.m. until 5:00 p.m., or after hours at 540-562-3265.

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Social Services Applying for Benefits

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1. Are there any general requirements?: Yes, in order to apply you must meet the following criteria:
- You must live in Virginia.
- You must be a United States Citizen or meet certain requirements if you are an immigrant.
- You must apply at the agency serving the city or county in which you live.
- You must meet the specific requirements of each program for which you are applying.

2. How can I get an application for benefits?: Applications for benefits are available at our office or you may call us at (540) 387-6087 and request that an application be mailed to you. An application for benefits can be obtained at the link below. Please note that adobe acrobat reader is needed to open the link/application. Printable Copy of Application (18 pages).

3. Will someone contact me about my application?: Yes. For most programs you will need to meet with an eligibility worker to verify your information. You will receive correspondence with an interview date and time if required or a notice regarding your application.

4. How soon will I know if my application has been approved?: With some exceptions, a decision must be made within:
- 45 days of application for medical assistance.
- 30 days of application for food stamps and financial assistance (seven days if the household qualifies for expedited services).

5. My application was denied because I could not provide all of the requested information. Can I re-apply?: Yes, you may re-apply at any time.

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Social Services Fraud

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1. If I suspect someone does not live with their children should I report it?: Yes, although some programs allow for children to be temporarily out of the home, the case worker needs to assess the situation.

2. If someone works but gets paid “under the table”, does Social Services need to know about it?: Yes. The case worker needs to determine if the household is still financially eligible for assistance.

3. I know someone is selling their EBT card for cash, what information does Social Services need know?: It is very important that the person who observes the transaction taking place be willing to cooperate with the investigation, giving names of people involved, time and date of transaction, and where the event took place.

4. My neighbor has people coming and going from his house all the time, does Social Services need to know?: Yes, you may call. But you may also need to call the police if you suspect drugs are being sold or exchanged.

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Social Services General Information

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1. Where is the Roanoke County Department of Social Services located?: We are located at 220 East Main Street in Salem, Virginia.

2. What are your hours of operation?: We are open Monday through Friday, from 8:00 a.m. to 5:00 p.m. unless closed in observance of a County Holiday.

3. What programs are offered by the Roanoke County Department of Social Services?: We administer several different Benefits and Social Work Service programs. Learn more about Available Programs.

4. Do I contact the Roanoke County Department of Social Services for issues regarding Child Support?: No, in Virginia, child support issues are handled through the Division of Child Support Enforcement.

5. In which locality should I apply for benefits?: You should apply for social services programs in the locality in which you live and pay personal property taxes.

6. How do I contact my case worker?: Call our main number, (540) 387-6087, and ask to speak with your case worker or push # to reach our phone directory message to find your worker’s direct extension.

7. If I move to Roanoke County from another locality, will my benefits transfer?: Yes. Please contact your current locality and ask that your case be transferred to Roanoke County.

8. How do I report child abuse or neglect?: Contact the Roanoke County Department of Social Services by calling (540) 387-6087 or (540) 387-6040. If the office is closed, please contact the state hotline at 1-800-552-7096.

9. How do I report adult abuse or neglect?: Contact the Roanoke County Department of Social Services by calling (540) 387-6087 or (540) 387-6040. If the office is closed, please contact the state Hotline at 1-888-832-3858.

10. How do I learn more about becoming a foster parent?: Contact the Roanoke County Department of Social Services by calling (540) 387-6087 or (540) 283-8923 and ask for information regarding our Foster Parenting Program.

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Social Services Medicaid

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1. What Medical Assistance programs are available?: Virginia offers two Medical Assistance programs: the Medicaid Program and the Family Access to Medical Insurance Security Plan (FAMIS). Medicaid covers children under age 19 years, parents and caretakers of dependent children, pregnant women, blind or disabled individuals, and adults age 65 years and over. FAMIS covers children under age 19 and pregnant women, through the FAMIS MOMS program.
Medicaid and FAMIS have different financial and non-financial eligibility requirements. To be eligible for Medicaid or FAMIS, you must meet the financial and non-financial eligibility conditions for that program. Your application is a request for Medical Assistance. Your eligibility will be determined for all appropriate Medical Assistance programs, based on your age, income, financial resources, and other information.

2. How do I apply for Medicaid Assistance?: To apply, complete an application form that you may request from the local office serving the city or county in which you live or you may complete and submit the Medicaid application online.

3. To complete my application, what information will I be asked to provide?

You will need to provide certain information when you apply. You will only be asked for the information needed to determine your eligibility. If you cannot send in some or all of the information with your application, you do not need to wait to apply. A checklist will be sent to you that tells you what information is needed.

You will need to provide proof of your income.
You may need to provide proof of your resources, such as bank accounts, stocks, certificates of deposit (CD’s), real property that you do not live on, and motor vehicles. Parents, children, and pregnant women do not have to provide resource information, in most cases.
By Federal law, documentation of U.S. citizenship and identity must be obtained for Medicaid applicants and recipients who declare they are United State citizens. Certain groups of people do not have to prove their U.S. citizenship or identity. The groups are: People currently receiving Supplemental Security Income (SSI), People who receive Social Security benefits on the basis of a disability, People entitled to or receiving Medicare, Children in foster care or who are classified as Title IV-E Adoption Assistance, and Children born in the U. S .to mothers who were covered by Medicaid at the time of the birth. You will be enrolled in Medicaid if you meet all other Medicaid eligibility requirements. You may be required to show your local Department of Social Services worker a document that proves you are a U.S. citizen and a photo identification card or document that identifies you at the time of your annual renewal (your case must be reviewed by the 12th month after your Medicaid coverage starts).
If you are not a U. S. citizen, you must show proof of your immigration status. This proof is usually the document you received from the U.S. Citizenship and Immigration Services when you entered the United States or your immigration status changed. If you were not lawfully admitted to the U.S. you may apply for Medical Assistance. However, if you meet all other Medicaid eligibility requirements, you will only be eligible for Medicaid coverage of emergency services or for services related to giving birth (labor and delivery).
You must provide your Social Security number. You do not need to provide your card if you are sure of your number.
If you have Medicare or other health insurance, you will need to provide information about your coverage, such as your policy or member number.

4. How long does it take for my application to be processed?

For most people, your application should be processed within 45 calendar days from the date you apply. If you are pregnant, your application should be processed within 10 work days, if the eligibility worker has all of your required information.

If you are referred to the Disability Determination Services for a disability determination, your application will be processed with 90 calendar days, or as soon as possible after your disability determination is complete if the disability determination takes more than 90 days.

In most cases, medical services received during three months prior to the month you applied can be covered (if you are eligible). You will receive a written notice telling you whether or not you are eligible. If you are eligible, the notice will include the date your coverage will begin.

5. Is there a website that will give me more information about the Medicaid program?: Yes, you may go to the following site for more information regarding the Medicaid application process and learn what is covered by the Medicaid Program.
Medicaid Program.

6. What is DMAS?: DMAS is the Department of Medical Assistance Services.

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Social Services SNAP (Food Stamps)

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1. When do I get my SNAP benefits?: If you are approved and remain eligible, your ongoing benefits will be available on the first day of each month by 12:00 noon.

2. How do I get my SNAP benefits, if I am approved?: Each month that you are eligible for SNAP benefits, your benefits will be added to your Electronic Benefits Transfer (EBT) card automatically.

3. What is a PIN?: PIN stands for Personal Identification Number. Your PIN is a four-digit number you must use with your EBT card. The PIN is how the computer matches the card to your account and you.

4. What if I forget my PIN?: If you are in the grocery store and enter the wrong PIN, you have three more chances that day to enter the correct PIN. If you do not enter the correct PIN on the fourth try, a “lock” is put on your account and you will not be able to use your card until the next day. If you cannot remember your PIN, call the toll-free Customer Service Help Line at 1-866-281-2448.

5. Where can I shop with my EBT Card?: Authorized EBT retailers will display either the Quest logo or a picture of the Virginia EBT card. If you do not see these signs, ask the store manager or a clerk if they accept EBT before you start shopping.

6. What if I forget my card when I go to the grocery store?: You cannot use your SNAP benefits to buy food without your EBT card and PIN.

7. What if I get an error message when I am trying to check out?

There are three error messages that could come up on the Point of Sale Terminal when you are trying to check out:

CARD NOT ON FILE: If you get this message, call the customer service helpline at 1-866-281-2448.
INVALID PIN: If you get this message, you have entered your PIN incorrectly. If you do not enter the correct PIN by the fourth try, a “lock” is put on your account.
INSUFFICIENT BALANCE: Before you shop, check your balance. If you get this message, you have tried to spend more than the balance on your EBT card. If your groceries cost more than what you have on your card, you can put some of the items back or pay for the rest another way.

Any time you get an error message that you do not understand, call the toll-free Customer Service Help Line at 1-866-281-2448.

8. What if I lose or damage my EBT Card?: If your EBT card is lost, stolen, or damaged, call the toll-free Customer Service Help-Line at 1-866-281-2448 to report it. A new card will be mailed to you on the next business day or you can contact your worker to request a new card and come in and receive a replacement.

9. Will I be charged for a replacement EBT Card?: Yes, a $2.00 replacement fee will be charged and will be deducted from the balance on your EBT Card.

10. Will my PIN change if I receive a replacement card?: No, the PIN will stay the same unless you request that it be changed.

11. What if I don’t want to use all of my benefits in one month?: The SNAP benefits you do not use stay on your EBT card until you use them.

12. What if I have questions about my EBT card?: Call the toll-free Customer Service Help Line at 1-866-281-2448. This line is open 24 hours, every day, for your questions.

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Stormwater Management

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1. What is stormwater management?: Stormwater Management is the process of controlling the runoff that comes primarily from impervious surfaces like parking lots, driveways and roof tops. In Roanoke County, the stormwater system is separate from the sanitary sewer system. Stormwater flows directly from streets and gutters into our streams and rivers, often with little or no treatment. Stormwater can also transport pollutants that collect on these hard surfaces such as motor oil, household cleaners, and other materials which may negatively impact water quality.

2. How can we improve stormwater quality?: Stormwater pollution can be controlled if everyone plays a part in managing stormwater runoff where we live and work. The most effective way to reduce stormwater pollution is to prevent pollutants from entering the system in the first place. By making responsible decisions about what enters the storm sewer system upstream, we improve water quality and the downstream aquatic habitats.

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Transportation

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1. Who mows county road medians?: In Roanoke County, the maintenance of medians has always been the responsibility of the Virginia Department of Transportation (VDOT). Because of the budget shortfall, VDOT announced earlier this year that it would be cutting back on the frequency of its mowing. Because it takes special equipment to mow medians and roadsides, Roanoke County does not have the equipment necessary to perform this function. If you need further information or have any questions, please visit the VDOT website.

2. What are the county's street and parking design standards?: To review the county's street and parking design standards, please refer to Chapter 3 of the Roanoke County Design Handbook.

3. How do I get a street light installed?: Please note that due to the current budget constraints, county staff will not be able to review applications for new street lights until further notice. Please check back for updates.

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Trash - Bulk and Brush Pick-up

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1. When is my next bulk and brush collection day?: Every resident is assigned either an A or B week to receive bulk and brush collection service. Please use our Trash Collection App to find out your residence's assigned week. If you already know whether you are A or B week, you can see if your collection is this week or next week in the top right of our Trash Collection page.

2. When can I put bulk and brush out for collection?: Please place your bulk and brush items to the curb no earlier than the Saturday before and no later than 7:00 am on your scheduled collection day.

3. Why wasn't my bulk or brush collected?

The most common reasons that items are not collected in front of a residence include:

Items not at the curb by 7:00 am on the scheduled collection day
Items less than 5 feet from vehicles, mailboxes, cans, electrical boxes, or basketball goals
Brush more than 6 feet in length or 12 inches in diameter
Items considered uncollectible

Please call (540) 387-6225 so we can help you figure out why your bulk or brush was not collected.

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Trash - Container Information

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1. Can I put my house number on my container?: Residents are permitted to stencil only their house number on the containers. Containers are assigned to individual addresses, not the residents themselves. Therefore, the containers are Roanoke County property and have to remain at the home should the resident move. Link to Trash Container Information webpage

2. I have a large family. How can I get an additional garbage container?: Roanoke County provides one 96-gallon container to each household we serve. Residents may purchase one additional container for their use.
At the current time, we are not selling additional containers from our inventory. However, occasionally, local hardware stores sell containers similar to the ones we use. Residents should be aware that Roanoke County will not repair or replace these purchased containers should they become damaged or lost in the truck. Link to Trash Container Information webpage

3. My can has been stolen. What should I do?: Because the containers are Roanoke County property, homeowners must contact the Roanoke County Police Department at 562-3265 to report it stolen. Residents will receive a case number that is needed to receive a replacement container. Once the case number has been received, please call the Solid Waste Division at 387-6225 and we will schedule the delivery of a replacement. Please make sure that you have the case number when you call. Link to Trash Container Information webpage

4. My container blew away during a windstorm. What should I do?: Occasionally, containers may blow away during high winds and/or thunderstorms. Residents are encouraged to look through the neighborhood for a couple of days to see if the container is found by another neighbor. If not, please contact the Solid Waste Division at 387-6225 and we will schedule a replacement container delivery.
Link to Trash Container Information webpage

5. My container is burnt and unusable. How can I receive a replacement container?: Unfortunately, containers that are damaged due to negligence or burning cannot be replaced at no charge. Residents can either purchase a container from the Solid Waste Division or a comparable container from local hardware stores. Link to Trash Container Information webpage

6. My container is damaged. How can I get it repaired?: Occasionally, containers lose lids and/or wheels. We have supplies for both lids and wheels to repair the containers. Simply call 387-6225 and we will set up the repair. If our repair driver finds that the container cannot be fixed, he will replace the container. There is no charge for this service. Link to Trash Container Information webpage

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Trash - Recycling

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1. Where can I recycle in Roanoke County?: Roanoke County offers several drop off locations throughout the County. The recycle trailers are located at the following Roanoke County middle schools: William Byrd Middle, and Glenvar Middle. We also have trailers at the Brambleton Center, Cox Communications, and Hollins University. They are all open to the public. Link to Recycling webpage

2. What materials are accepted at the drop off locations?: All of the trailers take the following materials: mixed paper, plastic #1 and #2, and aluminum, steel cans, and tin cans. Mixed paper includes newsprint, office paper, magazines, and cardboard. Shredded paper is accepted at the trailers; however, please be sure to contain the shredded paper in a box or paper bag. Shredded paper loose in the trailer will make a huge mess during transport and also at the recycling center. Please do not place plastic shopping bags in the trailer. These can be returned to many retail locations. Link to Recycling webpage

3. Why doesn't Roanoke County offer curbside recycling?: Roanoke County covers approximately 250 square miles. It would be very costly and not very efficient to send trucks to all homes in the County when participation cannot be guaranteed. Nor does it seem very equitable to offer the service to only SOME County residents, when ALL County residents would pay for the service. We have tried to make it as convenient as possible with the placement of the recycling trailers and hope to expand the program even further when the budget permits. Link to Recycling webpage

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Trash Collection

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1. Why can't I put boxes or other bulk in my County-issued trash container?

Many residents believe that if an item (like boxes, appliances, electronics) fits in the container that it is permissible to use the can for that purpose. However, there are several problems with this assumption.

During bulk collection, the crews manually place the bulk material in the rearloader in a way that will not damage the packing mechanisms in the truck. In the automated trucks, this is not possible and metals get hung in the packing mechanism and damage the truck. The repairs to the vehicles due to this kind of damage are very expensive.

Cardboard boxes, while not metal or made from a hard material, present their own unique problem. Boxes placed in the container act as a wedge that will not allow the bags to pass through. When the arm squeezes the container, it has to squeeze hard enough to maintain the grip up and over to the hopper. During this procedure, the arms squeeze around the cardboard and hence the wedge. This can even happen with large pizza boxes. In the summer, the wedging is more frequent due to the plastic makeup of the container and the heat from the sun. The containers are more pliable due to heat.

2. Why do I need to bag my trash?

The Roanoke County Solid Waste Ordinance was amended in 2008 to require that all household trash be bagged before being placed in the container.

There are many benefits to bagging. The number one benefit is that the neighborhoods and/or streets are cleaner without loose trash blowing around. Drivers will get out and collect bagged trash that may fall out of the container during collection. If the container has loose trash that falls out of the container, the driver is not required to collect it.

During inclement weather, some areas of Roanoke County can only be serviced manually by smaller pickup trucks. Having the trash in bags allows your trash to be picked up in a timely manner.

Bagging trash helps to keep Roanoke County cleaner for all of us to enjoy.

3. How can I dispose of "sharps," i.e. needles, syringes, etc.?: Please place these materials in a hard plastic container with a top/lid, such as a laundry detergent bottle which uses thicker plastic than other containers. Please remember to put the lid on the container securely. Double-bag the container and place the bag in your garbage container for disposal. For questions, please contact the Solid Waste Division at 387-6225.

4. What time does the garbage truck run?: All trash (container and bulk/brush) should be placed to the curb by 7 a.m. on the regularly scheduled collection day. If trash is not placed to the curb by 7 a.m. and the resident is missed, we cannot send a truck back for missed collection.

5. What does it mean when collection is delayed by one day?: The Solid Waste Division operates on a four day, 10 hour schedule which is helpful during holiday weeks. If there is an observed holiday on a Monday and garbage collection will not be running, the schedule is simply moved to the next regularly scheduled day. For example, if your regular day is Monday and there is a Monday holiday, your trash will be collected on Tuesday. Tuesday collection will be on Wednesday, etc. Link to Holiday Garbage Collection Schedule

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Treasurer's Office

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1. What is the vehicle license fee?: At the time the decal fee was eliminated, the Board of Supervisors adopted a vehicle license fee (VLF). The VLF is approved by the State Code of Virginia, Section 46.2-752, and was adopted by the County of Roanoke pursuant to Article II, Section 12. The VLF is levied on every motor vehicle, trailer, and semitrailer garaged in the County of Roanoke.

This fee covers the administrative cost of maintaining personal property records. Roanoke County assesses personal property tax on all vehicles that are registered with the Department of Motor Vehicles and garaged in the County of Roanoke as of January 1 of each year. If your vehicle or trailer is assessed taxes for that year, then you are also levied the VLF. Unlike prorated personal property taxes, the VLF is a nonprorated and nonrefundable fee.

2. Where can I find out about judicial sales of real estate for delinquent taxes?: The Treasurer's Office will review properties annually to determine which properties are subject to sale and publish a list in the local newspaper and on this website. Inclusion on this list does not indicate that the property will be sold. Proper notification is made to all legal owners of properties which are subject to sale, and we aggressively work with our taxpayers to pay off the delinquent taxes and remove their name from the list. For a list of delinquent property subject to judicial sale, please visit our Judicial Sales page. Judicial Sales

3. How can I correct a mistake on my personal property or real estate tax bill?: Please see the Commissioner of the Revenue webpage or call (540) 772-2046 for instructions on how to add or remove vehicles from your personal property tax bill. For real estate bills, contact the Office of Real Estate Valuation at (540) 772-2035. Commissioner of the Revenue

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Wise FAQs

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1. Why do you need my email address?: Emails will be used to send notifications and library alerts so you can stay in the know with all things library! You will have the ability to opt-out of emails after launch but an email address is needed for online account creation. Questions? Just ask us!

2. What happens the first time I visit the new catalog?

If you have an email address already listed on your account click forgot password. This will reset the password for you to use the catalog.

If you need to add your email address or don't have one, that's ok! Just come up to the service desk at any RVL location or give us a call and we are happy to help.

Emails will be used to send notifications and library alerts so you can stay in the know with all things library! You will have the ability to opt-out of emails but an email address is needed for online account creation and access. Questions? Just ask us!

3. How do passwords work?: Your pin number for the online catalog will be changing to a password. RVL will no longer be the default. To create a password, you'll click forgot password when you go onto the catalog for the first time to set one up. Call us for assistance.

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