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1. Who do I contact about a lost pet?
2. How long are animals held at the Regional Center for Animal Care?
3. What can I do about my neighbor's barking dog?
4. What can I do about my neighbor's cat being a nuisance?
5. How do I register my dog or cat in Roanoke County?
6. What can I do with my pet if I can no longer care for it?
7. Where can I have my animal spay/neutered?
8. Where can I get a rabies vaccination for my pet?

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1. Which supervisor represents my district?
2. How can I receive notifications about upcoming Board of Supervisors meetings?
3. How can I find past Board of Supervisors' meeting minutes and records?

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1. When is a permit required?
2. When is a permit not required?
3. Who may apply for a permit?
4. How long is a permit valid?
5. May a permit be voided?
6. May a permit be returned for a refund?

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1. Can I have a restricted license from my charges in this Court?
2. How do I enter a Time to Pay Plan to be able to obtain my operators license?
3. How do I find out what happened in Court and also the attorney's name on a specific case?
4. What is the date, time, and location of my hearing?
5. Can we pay on-line?
6. Can I see file(s) or have copies of an order?

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1. Do I need to make an appointment?
2. What taxes and fees are associated with probate?
3. Is it always necessary to have someone qualify as a personal representative on a decedent's estate's
4. If the decedent died with a will, what will be needed?
5. Where should I go to qualify as a personal representative on someone's estate?
6. If the decedent left no will, what will be needed?
7. Where can I obtain probate forms?

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1. Who may apply to have a name change?
2. What should I do if my request for a name change is granted?

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1. How do I get a marriage license?
2. How do I request a copy of a birth / death certificate?
3. How do I apply for a concealed handgun permit?
4. I just received a Jury Questionnaire, what do I do?

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1. Do I qualify for Real Estate Tax Freeze for the Elderly and Disabled?
2. How do I update my tax records after I have disposed of a vehicle?
3. How is my real estate value assessed?
4. How do I find what I paid for Real Estate and Personal Property taxes last year?
5. Who do I make checks payable to?
6. Where can I find information about Real Estate Tax Exemption for Disabled Veterans?

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1. Who is eligible for CSA services?
2. What is FAPT?
3. What is CPMT?

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1. What is CORTRAN?
2. Who is CORTRAN for?
3. Where can it take me?
4. When does it run?
5. How do I get started?
6. How do I book my ride?
7. How do I pay for rides?
8. What are the safety measures in place?

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1. How do I make an appointment to meet with County Administration?
2. What is the mailing address for the County Administrator?
3. How do I find the Roanoke County Administration Center?

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1. Does the county attorney handle criminal prosecutions?
2. Where can I obtain legal advice?
3. How to contact the Commonwealth's Attorney

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1. How many different citizen committees, commissions, and boards are there in the county?
2. What are some of the functions of the county's committees, commissions, and boards?
3. Why are these volunteer boards to important to local government?
4. Do volunteers receive any compensation for serving on the county's committees, commissions, or boards?
5. Are there any special requirements to serve on a county committee?
6. How do I volunteer to serve on a committee?

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1. Do I need a land disturbing permit?
2. If I need a land disturbing permit, do I need an engineered plan for my project?
3. What is an Agreement in Lieu of an Erosion and Sediment Control Plan?
4. Where can I start the applications process to obtain a permit?
5. Where can I find information about what is required for a project?
6. Where can I find Roanoke County’s engineering design standards?
7. Can Roanoke County repair / plow / widen the road?
8. How do I subdivide my property?
9. What is a common plan of development or sale?
10. How much are the ESC and VSMP Maintenance Fees?
11. What is the Review timeline?
12. Do I need a land disturbing permit?

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1. Where can I find the county's zoning ordinances?
2. When is a building permit required?
3. Who maintains the county's roads and medians?

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1. What typical features are part of a map?
2. How do I request a customized map?
3. How do you account for visual impairments like color vision deficiency (CVD) in the Department's map design?
4. Where are my water/sewer lines?
5. How accurate are the property lines on GIS maps?

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1. How do I register to vote?
2. What is the deadline for registering to vote?
3. How do I know that I’m registered?
4. Do I have to register for each election?
5. Do I have to register by Party?
6. What is required to vote?
7. How do I report changes in my name or address?
8. Am I eligible to vote?
9. My name and/or address is incorrect. How do I get it corrected?
10. I have multiple addresses. Which one do I use?
11. Can my POA (Power of Attorney) sign my application for me?
12. Is my SSN (Social Security Number) required to apply for voter registration?
13. What if I don’t have a valid photo ID?
14. Where do I vote?
15. What if I don’t have a valid photo ID on Election Day?
16. I am in college away from home. How do I vote?
17. Can I vote early?
18. Can I vote absentee?
19. When does absentee voting begin?
20. How do I vote absentee?
21. What do I need to bring to the polls?
22. I am serving in the Uniformed Services and/or Overseas. How do I vote?
23. When do the polls open and close?
24. What’s on my ballot?
25. Can my child watch me Vote?
26. Do I have to vote for Every Office or Question on the Ballot?
27. I have a disability or mobility issues. How do I vote?
28. I made a mistake on my ballot. What do I do?
29. How do I know that my vote is secure?
30. What is a Provisional Ballot?
31. I was not allowed to vote or I think I have witnessed an Election Law Violation
32. How do I become an Officer of Election?
33. Is there a residency requirement for voter registration?
34. When do Elections take place?
35. What is a Primary Election?
36. Can anyone vote in a Primary election?
37. What if I move within the 21 days the books are closed?
38. How do I cast a write-in vote?

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1. When should I call 9-1-1?
2. When should I not call 911?
3. ¿Qué ocurre cuando se llama al 911?
4. What happens when I call 9-1-1?
5. Will you be able to find my house in an emergency?

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1. Emergency Road Reports

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1. Report Power, Water and Gas Outages

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1. What is stormwater management?
2. Who maintains our roads?
3. What designates a street as private and not state maintained?

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1. When do I need a land-disturbance permit?
2. Who should I call for an initial or final erosion & sediment control inspection?
3. What is required for my site to pass its final ESC inspection?

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1. What are the county's financial policies?
2. Who do I contact about payment for an invoice?

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1. Where can I find CPR or first aid training?
2. How do I become a Fire and Rescue volunteer?

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1. For privacy concerns, how do I request that my name be removed from real estate data listed on Roanoke County's website?
2. When are Roanoke County's GIS applications updated?

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1. Where can I get an application for employment with Roanoke County?
2. Where can I find a list of available positions?
3. How is my application processed, and when will I be notified about the job?
4. Can I be notified when jobs become open and are posted?
5. Are there additional requirements for public safety positions?
6. Can I apply for positions with Roanoke County Schools?

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1. How do I check out an eBook?
2. How do I request a book from a library outside of Roanoke Valley?
3. What other services are available at the library?
4. What are automatic hold email notices?
5. What will you use my email address for?
6. How can I get a library card?
7. Why has my library card expired?
8. Does the library have a notary?
9. How do I get a Passport at the Library?
10. How do I request an item for the library to purchase?
11. What does it mean to be “fine-free”?
12. How do I reserve a study room?
13. What are Little Free Libraries?
14. How can I re-activate or renew my library card?

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1. How do I renew my library card?
2. Does a parent/guardian have to be with a child to get a card?
3. Where can I use my library card?
4. How do I get a library card?
5. Can I get a library card if I am not living in Virginia?
6. How do I look up my library card number?
7. What if I have lost my library card or it is damaged?
8. I used to have a library card, how do I know that it is in good standing?
9. Are there late fees?
10. How do I renew a book?
11. How many items can I check out?
12. How do I log into the library catalog?
13. What if I live in the area, can't make it into the Library, but need a library card?

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1. What is the amount of the County’s budget and what does it include?
2. How are property tax assessments set by the county?
3. Does the Board of Supervisors approve expenditures for county schools?

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1. What is the seating capacity of the shuttle?
2. How do I book a ride?
3. Can I book a one-way ride?
4. Can I book a ride in person?
5. Does the shuttle provide service on other days of the week?
6. What is the cost?
7. What happens if I cannot make my selected time slot?
8. The last shuttle has deployed for the day and I have missed my time slot to return to the Park and Ride. Who do I contact?
9. Are refunds available if I change my mind?
10. How long does it take to hike the Appalachian Trail?
11. Can my dog ride the shuttle?
12. Who is responsible for any vehicle damage that may occur while being parked at the I-81, Exit 140 Park and Ride lot for the shuttle?
13. Who should I contact if I have questions regarding the shuttle service?
14. Does the shuttle service other areas such as the City of Salem or Dragons Tooth?

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1. I’m concerned about blasting as part of the pipeline project. Is a permit required?

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1. I’m concerned about open burning as part of the pipeline project. Is a permit required?
2. When can open burning take place?

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1. I am concerned about new campgrounds or RV parks associated with the pipeline construction. Can I get more information?

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1. What is the County's role in the construction of the Mountain Valley Pipeline?
2. Is the GIS pipeline viewer an accurate alignment of the pipeline?
3. Will there be a laydown yard in Roanoke County?
4. Has Roanoke County added staff to help manage the Mountain Valley Pipeline project?
5. Will citizen’s rights to access recreation sites and participate in activities (i.e. hunting, fishing, swimming, etc.) be restricted when construction is underway?
6. I am concerned about floodplain affected by the pipeline. Does Roanoke County have maps of the floodplain near the Mountain Valley Pipeline area?
7. What legal action is Roanoke County involved in?

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1. Will Fire and Rescue go to nearby homes to check on occupants after emergencies?
2. Will there be 24/7 Fire and Rescue on Bent Mountain if this project happens?
3. Who is responsible for spills affecting our water supply?

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1. Who should I contact about tree cutting issues, especially if I believe the trees are outside of the Mountain Valley Pipeline Information easement?
2. Is the erosion and sedimentation review complete? If so, what were the results?
3. Who will monitor the erosion that may occur from this project?
4. What measures will be taken to prevent contamination of the Roanoke River and Spring Hollow Reservoir?
5. Will the County or DEQ monitor the impacts on the rare and endangered species in the pipeline route?
6. Who will be responsible for the environmental degradation that will occur as a result of the pipeline?
7. What are the measures being taken for workers sanitation needs?
8. What plans are in place for work stoppage if further archaeological artifacts are exposed?

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1. What guarantees are there for just compensation to owners whose land and lives are impacted?
2. Is Mountain Valley Pipeline offering money to the County to cover its costs for resources and staff for this project?

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1. Will Mountain Valley Pipeline be required to repair all of the access roads they use during construction?
2. Who is responsible for protecting the Blue Ridge Parkway?
3. How will Mountain Valley Pipeline be held accountable for their plans and on what timeline?
4. Is the landowner liable if an employee of Mountain Valley Pipeline or contractors is injured within the easement corridor?
5. How will ingress and egress to private property be mitigated during active construction?

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1. Do private citizens need a permit to demonstrate in opposition/support of the pipeline project?
2. Where can people demonstrate peacefully in Roanoke County?
3. The County respects people's rights to assemble. What type of behavior is unlawful?

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1. How do the police address trespassing?
2. Does law enforcement understand the boundaries of where employees of Mountain Valley Pipeline, its agents or contractors can work?
3. Are Fire and EMS personnel receiving specific training to respond to leaks and explosions?
4. What can be done about construction workers speeding/driving recklessly?
5. Virginia is an open carry state. Can I bring my firearm to a demonstration? Can I bring a non-firearm weapon for self-protection?

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1. Will Mountain Valley Pipeline’s security personnel carry firearms?
2. Will Roanoke County police officers be allowed to moonlight as extra security for MVP?
3. Will County Police Officers be guarding pipeline construction equipment?

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1. How will Mountain Valley Pipeline handle the crossing of public roads?
2. How are school buses going to get up and down Bent Mountain if roads are clogged by construction traffic?

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1. Will construction affect my trash schedule?
2. Who is responsible for cleaning up after a public event?

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1. What measures will be used to monitor, offset, or clean up any water contamination during and after construction? How will sediment levels be monitored?
2. What if it is determined that water is no longer safe? Who will be held accountable?

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1. How do I sign up for County news and public notices?

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1. Can I operate a business from my home?
2. May I keep chickens in a residential neighborhood?
3. How tall can I build my fence?
4. What types of signage area allowed within Roanoke County?
5. When is a weed lot officially considered to be a public nuisance?
6. Can I have a horse on my property?
7. What kinds of vehicles are not allowed to be parked in a residential zoning district?
8. Are campers and boats allowed to be parked in residential districts?

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1. How can I obtain a copy of a police report?
2. Where can I have my child's car seat checked for proper installation?
3. Where can I get fingerprinted?

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1. How can I receive information about Roanoke County news and events?
2. Where can I find information about the Virginia Freedom of Information Act?

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1. How do I start doing business with Roanoke County?
2. How can I sign up to receive notifications about Roanoke County bid opportunities?
3. Where do I pick up surplus property that I have won at an auction?
4. Can formal bid or proposal documents be faxed?
5. Do bids and proposals need to be "clocked" in?
6. Where do I obtain bid tabulations and notices of award information?
7. How do I register as a payment vendor to receive payments for items or services?
8. What type of delivery arrangements does Roanoke County prefer?
9. How will the vendor be paid for goods or services?
10. How can I purchase surplus property being auctioned off by the County?
11. Where can I get information about Invitations for Bid (IFB) or Request for Proposals (RFPs)?
12. Where do I obtain a tax exemption certificate for Roanoke County?

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1. How is real estate assessed in Roanoke County?
2. What is a Notice of Reassessment? Why did I receive such a notice?
3. How do I pay my real estate taxes?

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1. What is the procedure for purchasing a Dangerous Dog tag?
2. What do I do if my property is damaged by a Solid Waste truck or items were mistakenly picked up by Bulk Pick-up?
3. How do I report a claim for injuries received while on county property or from an accident involving a county vehicle?
4. How do I report or make a claim to the County for damages to my property?
5. How do I resolve a claim or insurance issue involving Roanoke County Public Schools?
6. Who do I contact regarding Occupational Safety matters?

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1. What is RoCo Alert?
2. How does RoCo Alert work?
3. How do I get help setting up my account?
4. How do I add my cell phone, VoIP phone, and email address to RoCo Alert?
5. Why do I need to register my phone number in RoCo Alert?
6. I have a landline phone, so should I register my cell phone, Voice over IP and email address in RoCo Alert?
7. If I have provided more than one phone number, which number will be used by RoCo Alert?
8. Will the RoCo Alert system call numbers outside of the local area code?
9. What precautions are taken to protect personal contact information stored in the RoCo Alert system?
10. Do I need an e-mail address to register?
11. Is there any charge for registering with RoCo Alert or receiving notifications?
12. What type of messages will be sent by RoCo Alert?
13. Will I receive “junk mail” messages?
14. How does the RoCo Alert respond to busy signals or no answer situations?
15. How do I unsubscribe from RoCo Alert?

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1. Where is the Roanoke County / Salem jail located?
2. How do I check to see if an inmate is in the Roanoke County/Salem Jail?
3. How can I transfer money to an inmate's account?
4. Can I make a phone call to someone being held at the Roanoke County / Salem Jail?
5. How can I write to an inmate being held at the Roanoke County/Salem Jail?
6. Where is the Civil Department located?
7. Who do I call with questions or concerns regarding jury duty?
8. Who do I contact for more information about Community Outreach Programs?
9. Who can I contact to find out if I have an active warrant for my arrest?

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1. Are there any general requirements?
2. How can I get an application for benefits?
3. Will someone contact me about my application?
4. How soon will I know if my application has been approved?
5. My application was denied because I could not provide all of the requested information. Can I re-apply?

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1. If I suspect someone does not live with their children should I report it?
2. If someone works but gets paid “under the table”, does Social Services need to know about it?
3. I know someone is selling their EBT card for cash, what information does Social Services need know?
4. My neighbor has people coming and going from his house all the time, does Social Services need to know?

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1. Where is the Roanoke County Department of Social Services located?
2. What are your hours of operation?
3. What programs are offered by the Roanoke County Department of Social Services?
4. Do I contact the Roanoke County Department of Social Services for issues regarding Child Support?
5. In which locality should I apply for benefits?
6. How do I contact my case worker?
7. If I move to Roanoke County from another locality, will my benefits transfer?
8. How do I report child abuse or neglect?
9. How do I report adult abuse or neglect?
10. How do I learn more about becoming a foster parent?

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1. What Medical Assistance programs are available?
2. How do I apply for Medicaid Assistance?
3. To complete my application, what information will I be asked to provide?
4. How long does it take for my application to be processed?
5. Is there a website that will give me more information about the Medicaid program?
6. What is DMAS?

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1. When do I get my SNAP benefits?
2. How do I get my SNAP benefits, if I am approved?
3. What is a PIN?
4. What if I forget my PIN?
5. Where can I shop with my EBT Card?
6. What if I forget my card when I go to the grocery store?
7. What if I get an error message when I am trying to check out?
8. What if I lose or damage my EBT Card?
9. Will I be charged for a replacement EBT Card?
10. Will my PIN change if I receive a replacement card?
11. What if I don’t want to use all of my benefits in one month?
12. What if I have questions about my EBT card?

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1. What is stormwater management?
2. How can we improve stormwater quality?

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1. Who mows county road medians?
2. What are the county's street and parking design standards?
3. How do I get a street light installed?

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1. When is my next bulk and brush collection day?
2. When can I put bulk and brush out for collection?
3. Why wasn't my bulk or brush collected?

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1. Can I put my house number on my container?
2. I have a large family. How can I get an additional garbage container?
3. My can has been stolen. What should I do?
4. My container blew away during a windstorm. What should I do?
5. My container is burnt and unusable. How can I receive a replacement container?
6. My container is damaged. How can I get it repaired?

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1. Where can I recycle in Roanoke County?
2. What materials are accepted at the drop off locations?
3. Why doesn't Roanoke County offer curbside recycling?

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1. Why can't I put boxes or other bulk in my County-issued trash container?
2. Why do I need to bag my trash?
3. How can I dispose of "sharps," i.e. needles, syringes, etc.?
4. What time does the garbage truck run?
5. What does it mean when collection is delayed by one day?

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1. What is the vehicle license fee?
2. Where can I find out about judicial sales of real estate for delinquent taxes?
3. How can I correct a mistake on my personal property or real estate tax bill?

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1. Why do you need my email address?
2. What happens the first time I visit the new catalog?
3. How do passwords work?